Brand Certified
El Pollo Loco
3.9(1031 reviews)
Certified by El Pollo Loco • May 17, 2026
Business Details
13357 Riverside Dr, Sherman Oaks, CA
91423, United States
Certified by El Pollo Loco • May 17, 2026
(818) 995-7361
Certified by El Pollo Loco • May 17, 2026
https://restaurants.elpolloloco.com/ca/sherman-oaks/13357-riverside-dr
Certified by El Pollo Loco • May 17, 2026
About
Certified by El Pollo Loco • May 17, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sherman Oaks,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • May 17, 2026
Hours
Certified by El Pollo Loco • May 17, 2026
Monday9:30 AM - 11:00 PM
Tuesday9:30 AM - 11:00 PM
Wednesday9:30 AM - 11:00 PM
Thursday9:30 AM - 11:00 PM
Friday9:30 AM - 11:00 PM
Saturday9:30 AM - 11:00 PM
Sunday10:30 AM - 10:30 PM
Reviews
3.9
1,031 reviews
5 stars
508
4 stars
199
3 stars
132
2 stars
59
1 star
133
- BLB Love5 days ago5.0Grill chicken is really good
- JWJake WarrenMay 10, 20261.0The service is always very slow. There was only one other car in the drive thru and a couple customers inside and I had to wait 5 minutes before I could even place the order. It became clear that the staff inside is all messing around having idle talk with one another. The young lady who took my order could clear see me waiting there as she is just chit chatting with the staff. This place needs management intervention. It’s a shame because I love El Pollo Loco. Very disappointing.
- SKSteve KreuzbergerMay 7, 20265.0Destini the manager awesome person very professional and helpful and I only order food there because of her definitely deserves a raise
- JTJaime TrujilloMay 2, 20262.0Chicken was salty and over cooked
- EEEmsApr 8, 20264.0Since they put the kiosks, nobody really pays attention to whoever is standing at the counter. Nobody checks if the customer needs any assistance. But I came to try the shrimp tostada. Thank God there's only 2 parties ahead of me. When the girl called out my number, she didn't even say anything. Just left my order on the counter and went on to bag the other orders. No appreciation for the customer. Its like robots instead of human beings.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Sherman Oaks?
El Pollo Loco is open Monday to Saturday from 9:30 AM to 11:00 PM and on Sunday from 10:30 AM to 10:30 PM.
Does El Pollo Loco in Sherman Oaks offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in Sherman Oaks.
Can I place an order online for El Pollo Loco in Sherman Oaks?
Yes, you can order online via their official ordering website or through the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Sherman Oaks have Wi-Fi available?
Yes, the restaurant offers free Wi-Fi to its customers.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, particularly fire-grilled marinated chicken and handmade salsas and guacamole.
Is there a drive-through service at El Pollo Loco in Sherman Oaks?
Yes, there is a drive-through service available for customer convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Starbucks nearby for coffee or Classic Doughnuts and Croissants for pastries. Additionally, Beverly Hills University is close by if you're in the area for education-related visits.
How can nearby places like Starbucks and Classic Doughnuts and Croissants help during my visit to El Pollo Loco?
Starbucks and Classic Doughnuts and Croissants offer great options for coffee and snacks, perfect for starting your day or grabbing a treat before or after your meal at El Pollo Loco.
Are there any nearby services for health and wellness around El Pollo Loco in Sherman Oaks?
Yes, there are several nearby health services including ProCare Chiropractic and Exer - More Than Urgent Care, which can be helpful if visiting the area for wellness needs.
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