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McDonald's

3.3
(1,081 reviews)

Business Details

1264 Mendocino Ave, Santa Rosa, CA
95402, United States
(707) 523-3815
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1264 Mendocino Ave, Santa Rosa, CA
95402, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1264 Mendocino Ave in Santa Rosa, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,081 reviews
5 stars
348
4 stars
211
3 stars
199
2 stars
113
1 star
210
  • JG
    Jay Gxxd
    2 days ago
    1.0
    Very rude even the managers everytime I have gone in there
  • YO
    yvette ojeda
    Sep 22, 2026
    1.0
    found a hair in my drink inside
  • ES
    Emily Stevens
    Sep 20, 2026
    1.0
    Not a good play place
  • AA
    Arturo
    Aug 26, 2026
    1.0
    Extremely Poor Food Quality and Disrespectful Customer Service This was one of the worst experiences I have ever had at a McDonald’s. First, the customer service was terrible from the moment I needed assistance. There was nobody available at the counter where customers are supposed to receive help. I stood there waiting for approximately 7 minutes just trying to get someone to acknowledge me. Even when I tried to get an employee’s attention, nobody came over to ask what I needed. Eventually, an employee who appeared to have a different uniform from some of the other crew members, possibly indicating a supervisory role, finally approached me. I politely explained that I had purchased a drink, tried it, strongly disliked it, and wanted to know whether I could exchange it for another drink. Instead of trying to help me or even having a normal conversation, she responded in an extremely dismissive and rude tone: “You finished this drink.” I tried to respond and explain myself, beginning with, “No, excuse me, I spent…” but before I could even finish my sentence, she simply turned around and walked away from me while I was speaking. That was the part that bothered me the most. Even if the restaurant’s policy did not allow an exchange, there are professional ways to explain that to a customer. Walking away while a paying customer is speaking is incredibly disrespectful and completely unacceptable customer service. I was not demanding anything unreasonable. I was trying to ask a question about something I had paid for. At minimum, I expected to be spoken to like a customer and allowed to finish my sentence. The food quality made the experience even worse. The food we received tasted extremely poor and did not seem fresh. My brother ordered a burger that was supposed to contain beef, but the sandwich we received had a chicken patty instead. Other items were also disappointing, and the overall quality of the meal was far below what I would reasonably expect from McDonald’s. Between the long wait to receive any assistance, the poor quality of the food, the incorrect order, and especially the dismissive behavior of the employee, this visit was completely unacceptable. I am asking the restaurant’s General Manager and franchise owner to take this complaint seriously and review the available security footage from the time of this interaction. It should clearly show how long I was waiting at the counter and that the employee walked away while I was still speaking to her. I would also like McDonald’s management to investigate why customers are being left waiting at the counter for extended periods without anyone available to assist them, as well as the food quality and order accuracy at this location. I paid for my order and expected basic food quality and basic respect. I received neither. I sincerely hope management addresses this because based on this experience, I would have a very difficult time recommending this location to anyone.
  • DL
    Dan Lazzaro
    Aug 26, 2026
    1.0
    Worst experience ever. Sat in the drive through for over 30 minutes. Would have left, but was boxed in by other cars by the time I realized how long it was going to take. Pretty sure there was only one guy working. Each car waited for over 5 minutes to even place an order, then had to wait while the food was prepared. Even though this is the only place open after 10 and I'm starving, Im not going to touch this food despite wasting over half an hour waiting for it. I dont trust whats going on inside this place.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Mendocino Ave?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is available every day from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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