Sonic Drive-In

Reviews

• MP

  Miss Bueno Pena

  May 6, 2026
  1.0
  Yesterday, I went to Sonic with my family in the evening and ordered two milkshakes a Strawberry Cheesecake Master Shake and an Oreo Cheesecake Master Shake. They were made correctly and tasted great, so I decided to come back today to order the same thing. When I returned around 12:34 a.m., I noticed Google listed the closing time as 1:00 a.m. I placed my order through the drive-thru, and the employee named Lenay assisted me. She seemed rushed and eager to move things along, and unfortunately, I was given the wrong order. I politely explained that the shakes were not made the same way as the previous day the strawberry shake had graham cookie pieces, and the Oreo shake had Oreo pieces. Instead of listening, she insisted that the previous staff made them incorrectly and claimed that Master Shakes are not supposed to include those ingredients. Due to her dismissive attitude and lack of concern, I requested a refund. Afterward, I looked at the menu and saw that the Master Shakes are clearly shown with cookie ingredients included, confirming that I was correct. I was very disappointed with the experience. Her customer service was careless, and her listening skills were lacking she seemed more focused on closing than helping a customer. What made it worse is that she stated she was the supervisor, yet did not appear knowledgeable about the products on the menu. This experience was frustrating, especially because I’ve had positive interactions with other staff before. Unfortunately, this situation reflects poorly and could easily cost the company future business. SUPERVISOR LENAY: WHITE/CAUCASIAN, SHORT THIN STRAWBERRY BLOND HAIR WAS IN THE DRIVE THROUGH TONIGHT 05/06/26 12:34 AM.
• VV

  Victor

  Apr 28, 2026
  1.0
  A whole year later almost and no manager reached out nor did corporate about my refund for the melted ice cream on mothers day of last year
• GO

  Gerardo Ortiz

  Apr 27, 2026
  2.0
  Spent about 20-30 mins waiting just to get my order on a Sunday afternoon in the drive thru smh
• JM

  Juliana Manriquez

  Apr 19, 2026
  1.0
  Incredibly rude. The guy at the screen was rude and unhelpful. The girl with red hair just handed the food and walked away didn't say anything didn't ask if we need anything else. Just handed food and straight up walked off. We asked for more condiments as she was walking off and she said it's in the bag and continues walking. The food was okay. We got a mango refresher and it was filled to the top with ice and had very little drink. The corn dogs suffered from shrinkflation. Very disappointed with the service. Probably won't come back.
• SG

  Shay GreenEyez

  Apr 14, 2026
  1.0
  Food and atmosphere is nice employees rude as hell worst experience ever don’t recommend so bad I had to call and file a complaint never felt more disappointed and disrespected like I was every sonic I’ve been to I’ve had a problem with order not being correct or missing and I decided to try this location same thing rude manager and carhop person