PM
Phillip Melton
Aug 5, 2026
I rarely leave reviews, let alone negative ones, but my experience with Sanjani, the manager, was unacceptable. Her customer service was horrible, and she displayed a dismissive “whatever” attitude.
I walked in to pick up a DoorDash order and stood there waiting. The manager, Sanjani walked by not once but twice and didn't acknowledge me at all. Then a gentleman came behind me asking for sauce, and she acknowledged him right away and walked him straight to the register. He apologized to me, and I told him it wasn't his fault. She walked right past me and said nothing.
Once she was done at the register, she attempted to ignore me again until I asked if she was going to ask what I was there for, she said, "I'm helping a customer right now, sir," and just walked off.
Keep in mind the customer she was "helping" is the guy who asked for the sauce, in which she didnt even give him the sauce, instead, the nice young lady in the back not only brought the gentleman his sauce, but she also asked me if I was there to pick up an order, which I was, and handed it to me. The manager, Sanjani, still said nothing.
I can honestly say this was the worst customer service I've ever encountered. It takes nothing to say "I'll be right with you," instead i'm completely ignored.
No one is perfect, but being that you are in a managerial position, you should lead by example and provide a much higher standard of customer service.