Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Santa Ana Subway® Restaurant at 1702 N Bristol St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I would like to file a complaint regarding an employee named Fernando at Subway today. I ordered a Philly Subway sandwich and specifically asked for the bread not to be toasted. I also explained that I wanted one half without any ingredients and the other half plain.
Fernando wrapped the plain half and then waited for me to tell him what ingredients I wanted added. After that, I clarified that although I did not want the bread toasted, I still wanted the meat warmed up. He responded by saying that it was “the same thing” and refused to do it because he had already wrapped the sandwich.
His attitude throughout the interaction was very rude and condescending. I was simply asking for the meat to be warmed while keeping the bread untoasted, which is not an unreasonable request. Unfortunately, because he refused to accommodate the request and continued being dismissive, I ended up leaving the sandwich there and walking out.
I am very disappointed with the customer service I received and hope this issue can be addressed so future customers are treated with more respect and professionalism.
IC
Isis Chávez
5 days ago
5.0
Very good customer service , the gentleman was very patient with me , since it was my first time ordering food by myself.
Thank you I will be back again ☺️😊
EG
Eileen Garcia
5 days ago
5.0
Went in and had the most delicious sub thanks to Beto!! I was in a hurry and quickly gave him my order with certain specifications and he did it up perfectly and in a jiffy!! I usually have someone mess it up but it was perfectly made. Will definitely be visiting this location again!
Thank you Beto!!
DH
Desire Hernandez
6 days ago
5.0
Staff did amazing
Food was fresh and staff was very knowledgeable and recommended the right ingredients for my turkey sub!
BM
Brooke McMurtry
6 days ago
1.0
I’m genuinely disappointed by my experience at this location. After asking for extra onions on my sandwich, the employee (a shorter man working the line) refused and said, “this is enough onions for you.” I offered multiple times to pay extra but he still refused.
What upset me most wasn’t even the onions, it was how dismissive and embarrassing the interaction felt. I’ve never had a Subway refuse to add toppings before, especially when I was willing to pay. I left feeling genuinely shocked and uncomfortable. Based on this experience, I won’t be returning to this location.
Where is the Subway restaurant in Santa Ana located?
The Subway restaurant is located at 1702 N Bristol St, Suite E, in the Bristol Marketplace Shopping Center, Santa Ana, CA 92706.
What are the operating hours of this Subway location?
This Subway is open Monday through Friday from 7:00 AM to 9:00 PM, and Saturday and Sunday from 8:00 AM to 9:00 PM.
Does this Subway offer curbside pickup and delivery services?
Yes, this Subway location offers both curbside pickup and delivery services for customer convenience.
Can I dine inside the Subway restaurant at this location?
Yes, this Subway serves dine-in customers in addition to takeout and delivery options.
Does this Subway offer catering services?
Yes, catering is available at this Subway location for your event or special occasion needs.
What types of meals can I order at this Subway?
This Subway serves breakfast, lunch, and dinner with a variety of sandwiches, wraps, salads, and fresh ingredients.
How can I view the menu or place an order online?
You can view the menu and place an order online via their menu URL at https://subway.com/en-us/restaurant/1679-0/menu.
What nearby places can I visit before or after dining at Subway?
Nearby places include Starbucks for coffee, Tutti Frutti Frozen Yogurt for dessert, and Bristol Dental Group if you have an appointment nearby.
Are there other dining options close to the Subway location?
Yes, nearby dining options include Super Antojitos Express, Taco Bell, Chipotle Mexican Grill, Everytable, and Epic Wings, offering various cuisines for diverse tastes.
How can nearby stores like AT&T and T-Mobile help when visiting Subway?
Nearby mobile phone stores like AT&T and T-Mobile can assist customers with telecom needs, making it convenient to combine errands or plan communication while visiting Subway.
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