Izakaya Fusion Grill Keitan is a yakitori restaurant and late-night Japanese izakaya in downtown San Mateo, specializing in binchotan charcoal-grilled skewers. We grill over real Japanese binchotan for clean heat, deep aroma, and a crisp-outside, juicy-inside texture. Guest favorites include negima, pork belly, beef tongue, scallops with garlic vermicelli, and grilled rice ball. Keitan offers a cozy sakura-style atmosphere, premium skewers, comforting dishes, and late-night dining.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.