Since its founding in 2019 in Silicon Valley, Ume Tea has experienced significant growth and established itself as one of the leading tea shops in America known for its emphasis on quality, craftsmanship, and customer experience.
By infusing engineering principles into the art of creating bubble tea, Ume Tea creates a distinct identity that appeals to those who appreciate meticulous craftsmanship and a consistent experience.Being loved by customers for constant innovation is a testament to Ume Tea's ability to connect with their desires and provide them with unique and fun experiences. By continuously introducing new products, including seasonal drinks, we create a sense of excitement and anticipation among our customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.