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McDonald's

3.8
(1,258 reviews)

Business Details

2353 McKee Rd, San Jose, CA
95116, United States
(408) 926-4233
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2353 McKee Rd, San Jose, CA
95116, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday7:00 AM - 10:00 PM
Saturday7:00 AM - 10:00 PM
Sunday7:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2353 McKee Rd in San Jose, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.8
1,258 reviews
5 stars
552
4 stars
268
3 stars
184
2 stars
85
1 star
169
  • JN
    Jamie Nelson
    Oct 30, 2026
    1.0
    Worst store ever. Unprofessional staff and managers was cussed out by staff and manager. DONT GO TO THIS LOCATION!!!!!
  • LG
    L Gi
    Oct 24, 2026
    1.0
    Subject: Formal Complaint and Request for Investigation – Credit Card Security Concerns and Unprofessional Conduct To McDonald’s Corporate Customer Relations, I am submitting a formal complaint and requesting an investigation into serious concerns regarding employee conduct, credit card security practices, and management’s response at this McDonald’s location. During my experience, I encountered the following concerning incidents: 1. Request for my credit card PIN: An employee asked me to provide my personal credit card PIN. I consider this a serious payment security concern that requires immediate investigation. 2. Credit card retained at the drive-thru: My credit card was kept by employees at the drive-thru, raising concerns about how customer payment cards are handled, secured, and returned. 3. Disrespectful treatment: When I requested the corporate telephone number, I was personally insulted and called a “Karen” by an employee. Customers should not be subjected to name-calling or retaliation for raising legitimate concerns. 4. Refusal to provide information: When I attempted to escalate the matter, Ryan, the evening manager, refused to provide the corporate telephone number and the employee’s name. 5. Failure of management to address the complaint: Rather than acknowledge the seriousness of my concerns, apologize for the employee’s conduct, or attempt to resolve the situation professionally, Ryan refused to come to the drive-thru to address the issue directly. This experience raises serious questions about employee training, payment card security procedures, customer service standards, and management accountability at this location. I am requesting that McDonald’s Corporate: * Conduct a formal investigation into the request for my credit card PIN and the handling of my credit card. * Review the conduct of the employees involved, including Ryan, the evening manager. * Determine whether applicable payment security policies, company procedures, and customer service standards were followed. * Review any available surveillance footage and transaction records relevant to the incident. * Evaluate whether employees and management have received appropriate training regarding payment card security, customer complaints, and professional conduct. * Provide a written response outlining the findings of the investigation and any appropriate corrective action. Customers should be able to make purchases without being asked to disclose confidential payment credentials or being subjected to insulting and dismissive treatment when raising concerns. I have already contacted corporate regarding this incident. I am requesting that this complaint be documented, escalated to the appropriate department, and investigated thoroughly. Please confirm receipt of this complaint and provide a case or reference number for follow-up. Sincerely, A concerned customer
  • DK
    Dan Kim
    Oct 23, 2026
    3.0
    Never really write one of these for a drink but their new berry sprite is egregious. Its over four dollars for a large which is sure if your fine with paying that over their usual dollar fifty drink prices go ahead. However the drink it self is so mediocre, it's one of the most mid specialty exclusive limited time etc drinks I've had at any fast food chain.
  • CD
    Chinice Dulce
    Oct 1, 2026
    1.0
    As a certified mc Donald’s gobbler I always come to this place because the other ones are too far but this place never has the frozen coke machine working it is always broken on top of that there is this worker he’s got dreads and he is really rude to people I love mc Donald’s just not at this place
  • KA
    Kevin Ramirez Antillon
    Sep 24, 2026
    1.0
    They shut down at 10pm when hours of operation says 11pm.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's located at 2353 McKee Rd, San Jose?

The regular dining hours are Monday to Thursday 6:00 AM to 11:00 PM, Friday 7:00 AM to 10:00 PM, Saturday 7:00 AM to 10:00 PM, and Sunday 7:00 AM to 11:00 PM.

What are the drive-through operating hours at this McDonald's?

Drive-through is open Monday to Thursday 6:00 AM to 11:00 PM, Friday and Saturday 6:00 AM to midnight, and Sunday 7:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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