KM
Konstantinos Moshogiannis
Sep 22, 2026
UPDATE TO MY PREVIOUS REVIEW — RECOGNIZING EXCEPTIONAL CUSTOMER SERVICE
Following my previous disappointing experience at this McDonald’s location, I believe it is equally important to recognize outstanding customer service when it occurs.
During several recent visits, I have had the pleasure of being served by an African American gentleman who has consistently demonstrated exceptional professionalism, kindness, patience, and genuine care for his customers.
From the moment he takes our order until the food is delivered, he handles every interaction with courtesy, attentiveness, and a positive attitude. His dedication makes customers feel welcomed, respected, and appreciated.
This gentleman represents exactly the high caliber of personnel McDonald’s should strive to hire, recognize, and retain. His approach to customer service is a shining example of how one dedicated employee can positively influence the entire dining experience.
Although my original concerns regarding the kiosk and lack of assistance remain valid, I strongly believe that excellent employees deserve public recognition just as much as poor service deserves constructive criticism.
To McDonald’s management: I sincerely hope you recognize and appreciate this gentleman for his outstanding work ethic and exceptional customer service. Employees like him are a valuable asset to your organization and set a standard that others should follow.
Thank you, sir, for consistently treating your customers with dignity, kindness, and genuine care. Your professionalism has not gone unnoticed.
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When I visited this location, I approached the cashier to place my order. A staff member who appeared to be part of management told me, “I don’t have any staff available to take your order. Please use the kiosk.”
Although I am very uncomfortable using public touchscreens because of hygiene concerns, I still attempted to place my order through the kiosk. However, when I selected cash as my payment method, the kiosk did not issue a receipt or provide clear instructions on how to complete the transaction.
I approached the same staff member again for assistance. She then walked over to the kiosk to show me how to use it, only to get the exact same result that I had already experienced.
This was extremely frustrating and disappointing. If a customer is standing at the counter asking for assistance especially when the kiosk is not functioning properly I believe staff should be willing to help rather than simply directing the customer back to a machine that is not working as expected.
Unfortunately, this was a very poor customer-service experience.