I do have some complaints, especially after dealing with what seems to be a consistent reoccurring issue at this particular McDonald’s. Now most times I go to McDonald’s maybe once every two weeks or once a month and I usually go through the drive-through as it’s a very big convenience, quick and easy. I have been to this location countless times throughout the years. Recently, the Hello Kitty and Godzilla toy collaboration just launched, which I am a huge fan of Godzilla and I’m currently searching for complete toy line up and have respectfully seen the likes of many fans also hunting and searching for these toys at all locations of McDonald’s and although out social media as well. The reasoning for me mentioning this is to explain why I am now shifting from going through the drive-through to checking in person inside of McDonald’s as it’s more convenient to search for the toy and see what toys are being offered at that time instead of having to wait in line through the drive-through and waste gas and time. No, there is a particular employee named Debbie I believe. She comes off as particularly rude and has strange mannerisms that seem extremely childlike, especially when dealing with orders among other things. At first, I thought maybe she was having a bad day but after consistently dealing with her in person throughout the last couple weeks I’m starting to think it’s more of a personality problem and not just a bad day that she’s having. Particularly today, I had asked if that location was selling the toys and she rudely toned told me they were sold out and don’t have any toys in comfortably confirmed with me that she was absolutely sure. I still made an order in person as I wanted to get lunch, A number 3 meal with a caramel iced coffee. Shortly after I ordered, a mother and her son come in, she asks another available employee if they have the toys and he says yes, goes to the back and brings up the toy and shows her what they are currently selling. This made me aware that I had been completely lied to, which wasn’t the first time that this is happened by this employee Debbie. I’ve also seen and experienced myself Debbie Interacting with other customers, like when additional items or for an order made a while back and It’s almost like she’s not paying attention because not only have I had to ask multiple times, but customers have to ask multiple times as well. She also doesn’t hand items off to customers instead rudely puts on the opposite side of the counter, which I find a bit strange because Employees tend to hand items to the customers directly, and not on the opposite side of the counter which forces customers to have to inconveniently walk over when they’re already on a particular side to begin with.
My other complaint is I had to wait a little over half an hour for my meal that I had ordered and each time I tried to grab the intention of somebody in that McDonald’s they more or less completely ignored me or don’t even seem to bother with people waiting up in the front either. I also had the employee Debbie look at me multiple times and not strike a conversation as to why I was still waiting there after over 30 minutes Which also by the way other people came in after me ordered and got their meals before me, which was particularly Odd because none of their orders were pre-replaced and all ordered in person like myself. All in all, I’ve only really had this experience at this particular McDonald’s so I believe it might be a personality thing or maybe a management thing I’m not sure but left very disappointed in probably won’t be going back to this particular site once the collaboration is done.
My coffee had also came out wrong. It was supposed to be a caramel iced coffee, which I’ve had for years and know the consistency of it, but it came out like a black coffee with ice with all the cream and sugar heavily at the bottom like it was lazily prepared.
Which also took like another 10 minutes to get corrected and I wasn’t gonna settle for something less Especially when I had waited for so long already.