iniBurger San Jose is a fast casual gourmet burger restaurant in the Eastridge Mall food court off Capitol Expressway, serving East San Jose, Evergreen, and Silver Creek. One standard defines everything we serve: 100% Angus beef with no blends or fillers, chicken raised without hormones or antibiotics — free-range and vegetarian-fed — and 100% halal certification across the entire menu. Smash burgers, hand-breaded crispy chicken sandwiches, wings, loaded fries, salads, vegetarian and vegan burgers, and hand-spun shakes — served with real cheese on Martin's Famous Potato Rolls or our custom-baked bun. Dine in with the family, order online for pickup or delivery, or cater your next event. This burger. This chicken. This standard.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.