Five Guys

Reviews

• NW

  Nelson Wang

  Sep 18, 2026
  4.0
  Literally waited around an hour for my burger but still good
• MR

  Mark Rhodes-Ousley

  Sep 18, 2026
  1.0
  They've lost me as a loyal customer of 25 years. Just got off the phone with the store manager, who made it clear they don't care. She said they are very busy and don't have time to address concerns of individual customers. Worst online ordering experience ever. Here's what happened: Last night at 6:47pm, I ordered delivery online at fiveguys website. This is important to understand what happened next. At 7:38pm I received "Delivery Cancelled, for more information call the store." So I did. Store associate said they have nothing to do with the website and can't help. She was the first to tell me to call DoorDash. What? Why? I then called Customer Support. They also said they could not help, so I asked for a refund. This associate also suggested I call DoorDash to request a refund. Again, why? I placed my order on fiveguys.com, not DoorDash. Tried to "Get in Touch" on their website, but after entering all the information and spending time carefully explaining my issue, I got a website error - contact your administrator. No help there. I had no recourse but to dispute the charge with my credit card. Two hours ago, I received a refund. Adjustment Explanation from Restaurant: Customer no longer wants order. What! I wanted my order, so clearly there was a misunderstanding. That's when I called and asked to speak to the manager, which is something I've never done before. I told her I wanted to be clear that it was the restaurant's mistake, I didn't change my mind. She really didn't care, and that's when she told me they are very busy and don't have time for my situation. She was the third person to suggest I call DoorDash! I can't even. At this point, after 25 years and hundreds of business meetings at what used to be my favorite craft burger joint, and spending hours on the phone trying to make it right, I asked what Five Guys normally does under these circumstances to retain a loyal customer. That's when she said they are very busy and can't address my concerns. She told me the refund is all they can do. It is with sadness that I bid goodbye to Five Guys. Plenty of other alternative craft burger options now. I'll make sure nobody I know has to repeat my experience.
• GL

  game of life

  Aug 29, 2026
  2.0
  I just didn't like the food that much I thought it was going taste a lot better but it was not a bad buger the works there where extremely nice tho Oh and I tried there hot dog also not that good tho
• MM

  Matt

  Aug 23, 2026
  4.0
  I came here for dinner 08/22/26. The cashier named Victor was very welcoming and has one of the most exceptional customer service I've ever seen. I wish it was like this everywhere. The rest of the staff was just as great. Food quality was great and they offered a variety of add-ons. Unfortunately, like all fast food restaurants nowadays, the only drawback is the price (which is why I gave it 4 stars), but I'll definitely be back!
• CS

  Cynthia Sarabia

  Aug 5, 2026
  5.0
  I had a great experience at Five Guys today! The employee who helped us was incredibly kind, welcoming, and had such a positive attitude. From the moment we walked in, he made us feel comfortable and appreciated as customers. He was patient, friendly, and made sure everything was just right with our order. It’s not every day you come across someone who provides such genuine customer service. Thank you for making our visit so enjoyable we’ll definitely be coming back!

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