While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Jose,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
The food was so good. Put the service not too much
SA
Susan -A
Jul 1, 2026
1.0
I love El Pollo Loco, but this time I had a very bad experience. The service was bad. No one wanted to take my order. Instead they kept telling me to use the automated system. I know how to use the system, but the system doesn’t know how to take my specific special request. No one would listen as if nobody cares about customers anymore. As for the chicken itself, it tasted so bad that as I was biting into it, I felt like a mini chicken coop, smelling that awful smell. I ordered extra to take home with me, but I decided to just dump the whole thing it was that bad. What happened to the quality of our Loco chicken?!?
AM
Alison M
Jun 28, 2026
4.0
Not bad but
VK
Vanessa “Princess” Knight
Jun 12, 2026
5.0
Everything Was Great Except I Only Got One Salad Dressing. We Order 2 Salads.
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