Unable to make it up to our winery in Calistoga? Experience Chateau Montelena from the lobby of the historic Westin St. Francis in San Francisco’s Union Square. Currently, we are open for retail sales from 1pm-8pm; excluding Monday & Tuesday. Hours are subject to change. Please call 1.415.677.4033 to make an appointment.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.