I would rate this location 0 stars if I could. They never cease to mess up my order in some way or the other, and at this point I'm done taking so much disrespect from the staff. I went and got food last night from this location which has been my regular for the last 10 years. Unfortunately, they have gotten a new influx of staff that consistently messes up my orders, makes the food at a very low quality, or has terrible customer service. Anyways, I got a chicken grilled cheese burrito and told them specifically to make sure there is no beef in it and only chicken due to my dietary restrictions. I also order a regular nacho fries and a regular Dr. Pepper. Starting off, the fries were completely cold and not seasoned at all, and that's not the worst part. I check the burrito before eating, since they have messed up my modifications numerous times in the past. I see chicken and start to eat the burrito, when suddenly, I taste something odd and sure enough, I look into the burrito, and see dark brown chunks in the center. I honestly can't tell if they mess with me on purpose when they see me, but it sure feels like it. I'm not a terrible customer at all, I am always very polite and always say thank you even if a worker gives me some attitude, so it doesn't make sense for them to intentionally do these things.
However, it is very rare for them to ever put two meats unless you order it in your food. Considering I especially told them not to put beef, AND the receipt saying "CK grilled cheese burrito"(CK is chicken). I throw it away because I literally cannot eat it, and go hungry basically since that was basically the only filling thing in my meal. Pissed off, I call them this morning, and kind lady picks up asking why I am calling. I tell her the whole situation, and she tells me she is very sorry and that I can come at any time to have them remake my order. I gladly agree, and she takes my name down, and I take her name down. She told me she was the manager, Yaratsi, and then I hung up. Now, I go tonight to get my dinner from Taco Bell that Yaratsi said was going to be complimentary as an apology, and I tell the drive through person the whole situation, and a man starts telling me that Yaratsi isnt there right now, so he cant give me anything. I then tell him, that she told me she wrote my name down and that I can go at any time and redeem my messed up order. He then tells me he doesnt see anything and cant help me. So, I ask him when she works next, and he tells me I can come by next week on Thursday(in 6 days). At this point, I just sigh and speed off because I am very pissed. This is absolutely ridiculous. This guy is obviously a lead because the worker handed the phone to him and he wanted to just lie and say that all of this never happened. I had a receipt by the way. He then proceeds to tell me my issue is going to be resolved in a week when my order was messed up. I work in the food business too and if I handled a customer like this, I would definitely be getting fired or in trouble. I'm done taking so much disrespect from these workers and they can be sure enough that they have just lost a regular that has been coming for 10 years. I dont even care if I have to drive 5 more miles to the next nearest Taco Bell, because they wont be messing up my order up at the very least. Great job Taco Bell Carmel Mountain.