We usually LOVE Public House, especially when we’re looking for a hearty meal, a juicy burger, a filling salad, and a sweet treat. It’s close to our house, and we’ve been regular customers for years. We order from here every few weeks, usually online and at home, and we’ve always enjoyed it.
Tonight, however, we had an absolutely horrendous experience.
At around 5:30 PM, a group of what appeared to be “happy hour” patrons decided it was time to start a fight. One particularly drunk and belligerent man was yelling expletives so loudly, calling women names, and repeatedly trying to provoke a fight. It was so bad that my 7-year-old started crying, and other families and children were visibly distraught as well.
What made the situation even worse was the complete lack of response from Public House. Nobody stepped in. No manager. No employee. Nobody. They simply stood around and allowed this man to continue yelling, insulting people, and trying to start a fight in a restaurant full of families and children.
That is completely unacceptable.
Even other patrons apologized to us afterward, and the drunk man’s own friend came over and apologized. Not one manager or employee came over to apologize, check on us, or even acknowledge what had happened.
We asked for a to-go box. I left my beer after two sips, and we took our food home to finish dinner.
This is especially disappointing because we genuinely like Public House. We go out to eat every Friday as a family after a long work week, and tonight was supposed to be no different. Instead, we ended up leaving because our 7-year-old was upset by a situation that never should have been allowed to continue inside a family restaurant.
Given how close Public House is to our home and how frequently we’ve supported this business, we will not be back.
The behavior of the patrons involved was unacceptable, but so was the complete lack of response from Public House. Very disappointing.