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McDonald's

3.5
(1,595 reviews)

Business Details

(858) 673-2092
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16440 Bernardo Center Dr, San Diego, CA
92128, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 16440 Bernardo Center Dr in San Diego, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,595 reviews
5 stars
610
4 stars
342
3 stars
246
2 stars
99
1 star
298
  • SS
    Sunha Hwang (Sunny)
    2 days ago
    1.0
    Dont do Curbside pickup. One cheeseburger was missing. the crew kept interrupting asking if I want more ketchup when I was checking my order in the bag. It turned out to be missing cheese burger and also no napkins. There must be hungry crew there as I read another review about half gone fries.
  • RS
    Rusty Smith
    3 days ago
    1.0
    1 star based on poor service from multiple employees & the water machine is out. Asking for a cup of water is a big inconvenience & its so tiny I'd have to adk for multiple cuts to fill a water chug. Another employee refused to exchange an unopened toy for a little girl who aldready had the same toy. What bad experience unfortunately
  • AM
    Ali Mamet
    Sep 28, 2026
    1.0
    I came at 5 in the morning to get some coffee, and the worker made a sleeping gesture with his hands, basically showing that they were closed because everyone was asleep. 🥴😃
  • YR
    yahaira ramirez
    Sep 24, 2026
    1.0
    The service here is really disappointing. They are extremely slow, especially in the drive-thru, and they often get orders wrong. You can end up waiting a very long time, only to receive the wrong order or have items missing. The employees often seem to have a bad attitude and act like they don’t want to be there. The manager is one of the worst I’ve encountered. They have a terrible attitude, and instead of trying to help or resolve an issue, they make you feel like you’re bothering them. The restaurant is also frequently dirty and the facilities are not well maintained. There are a few employees who are genuinely nice and provide good service, but unfortunately, they are very few. Overall, the customer service needs a lot of improvement
  • MM
    MisterAdam
    Sep 23, 2026
    1.0
    Just terrible service at this location. The staff clearly needs more training in basic customer service, and management needs to take a closer look at how this store is being operated. If they can’t hire the right people and cut the obvious nepotism, their franchise license should be revoked. I placed a mobile order and, when I arrived, the woman at the front counter simply placed the bag on the counter without calling out a name or order number, even though several customers were waiting. I had to figure out on my own that my order was ready. I opened the bag in my car—and luckily I hadn’t gotten on the freeway yet—only to find that there were no napkins or sauce packets, even though I had specifically added them to my order through the app. I went back inside and politely asked for some napkins and a cup of water. The employee at the drive-thru filled the water using the dispenser but left the cup sitting behind the counter. I stood there waiting for someone to acknowledge me or simply say, “We’ll be right with you.” Eventually, I kindly asked the same woman at the counter if she could grab the water since it was literally right there. She ignored me, so I pointed out that the water was right behind her. Her response and attitude were completely inappropriate, and her facial expressions made it very clear that she was annoyed by having to help me. Some of what she said was difficult to understand, but the overall interaction was unnecessarily rude and dismissive. This was a very frustrating experience, especially because the service at this location is not consistent with other McDonald’s locations in the area. Management needs to address the customer-service standards at this store and provide the staff with proper training and supervision. I won't be returning to this location. I wonder how Ray Kroc would feel walking in to this mess of a business.

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 16440 Bernardo Center Dr?

McDonald's is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
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