We opened our Roasting Facility in 2012 to support the increase in business and distribution with the addition of our second location, Little Italy. Soon after, we opened a coffee cart inside the roasting facility: Bird Rock Coffee Morena Blvd. Over the years, this little coffee cart has taken off and in 2020 we turned the location into a beautiful, fully built-out cafe. During the week, when you walk in, you'll be greeted with the smell of freshly roasted coffee. Make sure to take a peek through the windows inside the cafe to catch a glimpse of our production team, hard at work, and our QC team making sure each coffee is 100%.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.