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McDonald's

3.5
(3,421 reviews)

Business Details

(909) 883-1272
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1575 E Highland Ave, San Bernardino, CA
92404, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1575 E Highland Ave in San Bernardino, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
3,421 reviews
5 stars
1,352
4 stars
575
3 stars
513
2 stars
291
1 star
690
  • AD
    anissa Diazgonzales
    5 days ago
    2.0
    They sent us to wait on the side we waited for ten minutes before they brought us our food and we didn’t have a special order or anything it was ridiculous
  • LP
    Lawrence P
    Nov 1, 2026
    1.0
    The short hair Hispanic with neck tattoos female, was rude and failed to communicate back with me after I respectfully asked her if she simply had a order ready for me. She ignored me completely. 100% unsatisfactory.
  • LH
    Lissa hernandez
    Oct 25, 2026
    2.0
    This McDonald’s is less than 5 minutes away from my job, so I decided to stop by during my lunch break around 1 AM. Unfortunately, what should have been a quick food run turned into a frustrating experience. First, they don’t accept Apple Pay or other mobile wallet payments, cash only. However, I was able to order and pay through the McDonald’s app, which nobody bothered to inform me. Then came the wait… over 34 minutes just to receive my food, along with several other customers who were also waiting. And after waiting that long, you’d at least expect your order to be right, right? Nope. My fries were cold, I received the wrong drink (and somehow got the one drink I genuinely can’t stand 😭), and they gave me the wrong sauce for my nuggets. The only saving grace was that my nuggets were still warm and delicious. So, at least something went right! Overall, the long wait, lack of communication, and incorrect items made this a disappointing experience. I understand that working overnight can be challenging, but waiting over half an hour for fast food during a lunch break defeats the whole purpose. Hopefully, management can work on improving the service, communication, and order accuracy.
  • LL
    Lee
    Oct 12, 2026
    1.0
    Impatient workers won’t give you more than two seconds to look at the menu before asking if you’re done with your order after JUST asking you. The fountain drinks taste bad because I know they aren’t keeping the nozzles clean which is a sin I have seen in most fast food places and it’s very easy to taste. It was also a bad idea to share a parking lot with a gym where most cars are there for 1-2 hours so parking is always limited, but it doesn’t matter anyway when the inside of the restaurant is ALWAYS trashed. Pick up orders and curbside orders take just as long and sometimes even longer than drive thru which is a shame because drive thru takes 15-30 minutes any given day. This is the closest McD to me and it’s almost better for me to go to the other one to avoid the hassle
  • GN
    g n
    Oct 2, 2026
    2.0
    Long wait, incorrect order, and poor overall experience I’m generally pretty understanding when a restaurant is busy, and I don’t blame the individual employees for being understaffed or overwhelmed. However, this particular experience was disappointing enough that I feel the management of the restaurant needs to address it. I arrived at the drive-thru around 6:50 PM and placed my order around 6:52 PM. I ordered a Spicy McChicken McValue Meal, a Double Cheeseburger McValue Meal with a Red Bull Dragonberry upgrade, an extra McDouble, and a free medium fries. The total was $20.65. I paid around 6:56 PM at the first window and was told to proceed to the second window. Shortly afterward, I was told to park in Reserved Parking #1 because my order would be brought out. I was given one of my drinks and asked for Mexican salsa, only to be told that it was unavailable. I assumed my other drink would come with the food. I waited approximately 20 minutes before my food was brought out. I thanked the employee and was about to leave when I realized the Red Bull Dragonberry was missing. At that point, I had no choice but to go inside. The restaurant did not feel clean, and there was no employee at the front counter initially. I waited behind another customer for roughly four minutes before an employee finally began taking his order. After he spent a couple of minutes ordering, he was then informed that they couldn't accept his EBT card. Eventually, I explained that I had just received my food through the drive-thru but was missing the drink. The same employee went to get it for me. By then, it was 7:28 PM. I told him that I had already been waiting far too long and asked if there was anything management could do to improve the situation. I've never asked a restaurant for compensation before, but after waiting around 30 minutes, discovering that my order was incomplete, then having to leave my vehicle and go inside, I felt it was warranted. Management's response was essentially a free drink. I declined. I don't drink soda, but even aside from that, after this experience, a free drink didn't feel like meaningful compensation for the inconvenience. Unfortunately, once I got home, I also discovered that the food was cold. There were several issues here: - Roughly 30 minutes from payment to finally having my complete order - Being sent to reserved parking despite having a fairly ordinary order - The order was still missing an item after the long wait - The receipt was barely legible because of the low ink - The restaurant interior felt dirty - There was initially nobody available at the front counter - I had to go inside to correct an issue that originated in the drive-thru - The food was cold by the time I got home - Management's proposed resolution did not feel proportionate to the inconvenience I also can't help but wonder whether sending drive-thru customers to reserved parking is being used primarily to keep drive-thru service-time numbers looking better. I obviously can't say that's what happened here, but from my perspective, it felt like the restaurant's operational metrics were being prioritized over actually getting the customer through the drive-thru efficiently. Being sent to the side may make the drive-thru appear faster on paper, but it doesn't make the customer's wait any shorter. Again, I don't blame the individual employees, the employees I spoke to did great. They appeared to be busy and were doing what they could. My issue is with how the situation was managed. This was not an unusually large or complicated order, and I don't think a customer should have to wait this long, receive an incomplete order, go inside to correct it, and then ultimately take home cold food. I would genuinely appreciate management looking into what happened around 6:50–7:30 PM, particularly the use of reserved parking, the missing drink, the front-counter staffing, and the condition of the order when it was finally delivered. A response explaining how this situation is being addressed would go a long way.

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