Established in Berkeley, California in 2016 under the name “TeaOne”. Since then it has opened multiple branches across Northern California. In June 2018, TeaOne opened is first oversea branch in Guangzhou, CHINA. So far, RareTea is a well-known and popular boba tea brand in Northern California with a massive fan base in UC Berkeley and UC Davis. As a result, the University of California had invited our brand to open multiple locations inside the two universities.
Currently, we are operating under our new registered trademark “RareTea” in the USA and ”TeaOne: More than Tea” in CHINA.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.