El Pollo Loco

Reviews

• II

  Irwin

  Jun 28, 2026
  5.0
  So i got the 3 peice chicken meal and to my surprise it was actually good especially since it was my first time trying this place. The flour tortillas are good especially when using to soak up gravy from mash potatoes. The Mac and cheese is very good and cheesy.
• MC

  Mayra Corona

  Jun 11, 2026
  1.0
  Food was old, the mashed potatoes were spoiled and on top of they they forgot to add tortillas
• MS

  Mariana Sosa

  Jun 8, 2026
  1.0
  I would like to share an experience I had at your restaurant. When my son and I arrived, we discovered that the dining area was closed due to remodeling. I had already parked my car in the restaurant parking lot. I noticed there were pickup tables outside, which gave the impression that customers could still order food and wait outside. My son and I walked around the building and approached the drive-thru window to place an order. I asked if I could order food, but the employee told me that she could not serve me because I was not in a vehicle. I explained that my car was parked in your parking lot and that I had walked over because the restaurant was under construction. I also suggested that I could place my order and wait outside at the pickup tables until it was ready. However, I was still refused service. I understand that drive-thru policies may exist, but I found it very disappointing that customers were not offered an alternative way to order while the restaurant was being remodeled and the dining room was unavailable. As a customer, I felt frustrated and unwelcome. I simply wanted to purchase food for my son and myself, and I believe there could have been a more reasonable solution under the circumstances. Thank you for taking the time to review my feedback. I’m really sad; I usually buy my lunch there once or twice a week, but I’ll never go back because of the poor treatment. 5:46 pm 06/08/2026
• MA

  Maria Elena Allain

  May 25, 2026
  5.0
  Great drive thru experience.
• NS

  Nasim Seisan

  Apr 30, 2026
  5.0
  Fir fast food and price best deal you can get! For real it was tasty and price was great $12 compared to $16 burger at fast foods. It was fresh feeling even it was fast food! I got the shredded chicken nacho!

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