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Charleys Cheesesteaks

3.2
(253 reviews)

Business Details

1689 Arden Way, Suite 2026, Sacramento, CA
95815, United States
(916) 567-9816
https://order.charleys.com/menu/arden-fair-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
1689 Arden Way, Suite 2026, Sacramento, CA
95815, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM

Menu

1 menu · 81 items

Explore offerings from Charleys Cheesesteaks on 1689 Arden Way, Suite 2026 in Sacramento, with popular limited time only, specials & offers, charleys classic combos, and cheesesteaks available at this location.

Menu

81 items

Reviews

3.2
253 reviews
5 stars
112
4 stars
18
3 stars
17
2 stars
17
1 star
89
  • JR
    Jamal Rivers
    Jun 18, 2026
    1.0
    This place used to be good not the service suck the food is subpar the worker dont follow food safety protocols it take 10+ mins to get them to service you no courtesy no professionalism no honor They ignored you act like you wasnt talking seen hair falling into people food they need hair nets especially the mexican lady who was running cashier she was extremely rude unprofessional contacting the bbb they shouldn’t be open with this kind of service
  • RR
    Roman
    Jun 15, 2026
    5.0
    Laura is very kind
  • YL
    Yesenia Lao
    May 31, 2026
    1.0
    If I can give this place 0 stars I understand the situation they were short staff only 2 employees. I hope the DM and the GM see this. Maria was extremely rude I will be contacting customer service on her behalf I ordered a combo she said she asked me twice which she even asked me for my drink and she proceeded taking orders I waited 15 min for my order then when I went to get my order she said I asked u twice u said no I told her ok I need the combo for fries and drink she goes and charged me after waiting for another 5 min she give me burn fries I said I wait for the new one again she got very upset telling me how busy they are and I’m not the only customer waiting I understand but is not my fault the GM not hiring or making changes for The Weeknd’s. Now I ask for a ranch she went so mad on me just coz I ask for it. She said is 1.08 I give her the money and I said can I have it now she said no I have to wait she make me wait another 5 min then she grab it and give it to me. Like how disappointed I am with customer service all she had to do is grab it an give it to me and she refused until she felt like it because she was mad. Very disappointed. Maria I really hope u get some help and run better shifts. I don’t think this job is for u. 5 stars to the cook tho.
  • AJ
    A J
    Apr 20, 2026
    1.0
    I was there on Saturday and the young Mexican girl was super busy working by herself and no help at all. I felt bad for her, everyone says she needs to get a raise. Weeks prior I saw the manager there who is a woman and there was a Mexican man who was the cook that spoke very little English. They opened up at 10 however no one took my order the manager came out like 15 minutes later and took my order. Moving fast forward this guy is no longer there and just this lady who is all by herself which I see regularly. I am going to file a complaint with Charleys corporate as the manager needs to be fired as this is not right to have this poor girl working all alone with 20+ customers and the front part of the counter is all dirty and there is no napkins nor condiments and the people that come by with the trashcan to pick up the trash should have wiped down the front and at least cleaned the counter The mall won't do anything about this at all as it's a restaurant issue. I don't see them lasting long there. The photo I took was after the line died down but there were still a lot of people coming up
  • LL
    lurvin lujan
    Apr 17, 2026
    1.0
    Mal servicio al cliente , muy irrespetuosos

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