Hello Taco Bell Team,
On 6/17/26
Order #: 902112
Restaurant Address: 181 E Alessandro Blvd. Riverside, CA. 92508
I am writing to provide feedback regarding a recent order, a technical issue with your feedback system, and several product enhancement suggestions that I believe could improve the customer experience for millions of Taco Bell customers. I called in this complaint as the web and app would not allow this complaint to go through and after a few weeks I see nothing in my email box or app as this being addressed.
First, I would like to recognize the restaurant team at this location.
The staff were kind, helpful, professional, patient, and knowledgeable. When I had questions about the new Dirty Soda offering, they took the time to explain exactly what a “Dirty” drink was and provided excellent customer service. Please pass along my compliments and appreciation to the team.
Issue #1: Customer Feedback Submission Appears Broken
I attempted to submit feedback through your app/website but was unable to complete the process.
Customers should have a reliable and easy way to submit:
* Complaints
* Suggestions
* Product feedback
* App bug reports
* Restaurant compliments
If there is a known issue with the feedback submission process, I hope it can be reviewed and corrected.
Issue #2: Nutrition Transparency for Dirty Drinks
I ordered a Baja Blast Zero Sugar Dirty Soda.
Because the base beverage is marketed as Zero Sugar, I reasonably assumed the finished beverage would remain sugar-free unless clearly notified otherwise.
After speaking with your staff and researching the product, I learned:
A Medium Dirty Soda with Baja Blast Zero Sugar contains approximately 60 calories and 7 grams of sugar. While the Baja Blast Zero Sugar base is sugar-free, the added sweet vanilla creamer contributes the calories and sugar content.
The drink tasted great, and I understand why customers enjoy it.
However, I was surprised that there was no obvious:
* Warning
* Disclaimer
* Notice
* Pop-up
* Nutrition alert
during the ordering process indicating that adding the Dirty customization changes the nutritional profile of the beverage.
For customers managing diabetes, blood sugar, carbohydrate intake, lactose sensitivity, or other dietary concerns, this information is important.
A simple alert before checkout could help customers make more informed decisions.
I would also like the option to receive notifications when products match my selected dietary preferences.
Examples:
* New Zero Sugar menu items
* New Low-Carb options
* New Gluten-Free options
* New Dairy-Free options
* Recipe updates affecting nutrition
* Seasonal menu items matching my preferences
This would improve customer engagement while helping customers discover products that fit their dietary needs.
Given the number of actionable suggestions included in this feedback, I would appreciate consideration for an email reply.
Thank you for your time and consideration.
Most importantly, please recognize the restaurant staff for providing excellent customer service and taking the time to educate customers about new menu offerings.
Sincerely,
Canyon Crest Patron