Horrible customer service.
Came in with family there was about 9 of us. 1 of them not eating due to them having a food allergy and the place cross contaminating with their foods. They had to order else where. The 8 of us then waited. The firs group of 4 ordered on one check and the other four ordered on another check. With our understanding a party of 6+ or more will be added a $25 dollar gratuity. WHICH WE WERE FINE WITH PAYING $25 ON ONE TAB AND WE WERE GOING TO TIP BASED ON OUR SERVICE ON THE OTHER. TIPPING ON BOTH OF THEM. However, service was horrible. They were 20 minutes late with one of the groups order. They didn’t bring one of the groups fries and appetizers. This was disappointing. When it was time for the check. BOTH! Tabs had a gratuity. It would be reasonable if 1 tab had a gratuity but BOTH of them had a $25 dollar charge when service was horrible and late. When we asked about it the manager said she was willing to pay to one of the gratuity very loudly. I’m not sure why she was trying to make us feel guilty when she did not deserve the gratuity while the other young woman brought us the food. Will never be coming here again.
1. First, the gratuity was not an issue simply because the checks were split. Even if we had kept everything on one check, we still would have been charged the additional large-party gratuity, which my question is why are we being charged double.(charged as two large party’s ) So splitting the checks was not an attempt to avoid the policy, and that was never the point of my complaint.
Second, regarding the food coming out at different times, our party arrived about 10 minutes after the other portion of our family, but we all ordered together once we were seated. We did not intentionally place our orders at significantly different times. We were told that the orders were entered at different times, and that resulted in some members of our family waiting considerably longer for their food. From our perspective, that was a service issue, regardless of whether the orders were entered separately in the system.
The fact that we answered “everything is fine” when checked on does not mean we were completely satisfied with the overall experience. Many customers aren't going to confront a manager during dinner, particularly when they are there with their family. Unprofessional response from the manager to fail to see the problem.
AP
Angelica Palacios
1 day ago
Tiffany and Sandy were awesome! The customer service was top tier, seated quickly, and they checked in frequently! The food was amazing, the sauce was the perfect amount of spice
Definitely coming back
RS
Ricardo Sanchez
1 day ago
Tiffany and Sandy were AMAZING! 🤩👏 Great customer service, fast and great taste. We were seated quickly and both Sandy and Tiffany made sure to check in frequently. Definitely our new favorite spot!
Rockstar Shrimp is a fun spot for seafood lovers looking for bold flavors and satisfying portions. The shrimp is fresh, flavorful, and cooked just right, with tasty options to suit different cravings. The casual atmosphere makes it easy to relax, and the friendly service makes it a great choice for a quick, delicious meal.
MR
maria rivera
Jul 31, 2026
Whenever I come to dine in I always order the Asian chicken wing rice bowl with the Crack sauce. The sauce goes so well with the rice because of its tangyness and it is not too spicy. Although I do not eat seafood I absolutely love the house sauce because of it's thick consistency and the perfect balance of spices. Plus there are three levels of spicy you can choose from. Even just adding the sauce to the steamed rice is scrumptious. My mother's favorite go to are the shrimp tacos with Tapatio. She loves the coleslaw and the crunchiness of the battered fried shrimp.
One of the servers, Nicole, is the best 👌