⭐️ **1 Star — Very Disappointing Experience**
Our experience at Beach Bar and Grill was extremely disappointing. We waited **over an hour for a bucket of beer**, and when we followed up, our waitress told us that our ticket had been lost. The service was consistently slow, and we often felt ignored. From the moment we arrived, the atmosphere did not feel welcoming or professional.
We were also charged an **automatic 20% gratuity**, despite the level of service we received. Because of the long delays and poor service, I respectfully asked for the automatic gratuity to be removed so that my sister and I could leave a tip based on our actual experience. Instead of resolving the matter professionally, the manager became confrontational.
The situation became even more inappropriate when one of the waitresses told us to **“shut up”** and called us **“cheapskates,”** telling us that we should never come back. No customer should be spoken to that way simply for questioning a gratuity.
We also observed the owner, along with waitstaff and bartenders, drinking with customers and drinking while working. Regardless of the establishment's policies, witnessing employees consuming alcohol while on duty contributed to what felt like an unprofessional environment.
We understand that restaurants can have busy nights and that mistakes happen. However, the combination of the extremely long wait, lost order, poor communication, automatic gratuity, and disrespectful treatment made this a very unpleasant experience.
**Based on our experience, we cannot recommend Beach Bar and Grill and will not be returning.**