Kotsu Ramen & Gyoza is a fast and friendly casual Ramen restaurant chain specializing in a variety of tasty dishes including Tonkotsu (Pork Broth), Tori (Chicken Broth), and Tonyu (Plant Based Broth) ramen. We are also known for our delicious steam fried pork and plant based gyoza dumplings. We hold nothing back and we cut no corners. We use only the best ingredients and techniques. Most importantly, we put passion and attention into serving you the best fast-casual Japanese food experience to remember. We hope you enjoy your dining experience with us and welcome you to our Kazoku (Family).
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.