While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Redlands,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
I would say they are very helpful and my orders are always correct. I feel like some people have never worked at a fast food restaurant before so they don’t understand the speed of service and time of urgency. The employees have never made me feel rushed especially Lily. Again I do go in drive thru so I accept to get in and out.
MG
Manny Gutierrez
May 1, 2026
1.0
I have not been to el pollo Loco in a while I was happy to use a coupon I got in mail Sadly say I was very disappointed. For one my tenders had way too much seasoning it . I asked the drive
Thru person for hot sauce and green sauce never got it she seemed in rush or ready clock out my expensive burrito was wet broke apart my chips came meal was like four them in it ! She for got give me my Coke I’m sure her name was Lilly please counsel your staff for great customer experience. I will not be back !
MM
Mandy Mercado
Apr 24, 2026
4.0
The chicken was a littel dry.
AV
Angelica Velasquez
Apr 17, 2026
1.0
My tortilla soup was missing tortilla chips. I only received a bag of cilantro and white cheese
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