We saw so many great reviews for this restaurant and decided to give it a try. My parents are visiting from India, and we were driving from Seattle to California, so we stopped here for a family meal.
The restaurant itself is fairly basic, with some worn/torn sofa seating, but we weren’t really concerned about the ambience—we came for the food.
We ordered Chicken Tandoori, naan, tandoori roti, Mango Chicken, Vegetable Masala, papad, a beer for my dad, and masala tea for my mom.
I’ll start with the positives: the Chicken Tandoori was good, and I would recommend trying it. The Mango Chicken and Vegetable Masala were okay as well.
Unfortunately, two incidents with the food and, more importantly, the way the feedback was handled completely ruined our experience.
1. Undercooked papad
The papad was clearly undercooked and appeared to be cooked properly only on one side. My dad politely pointed this out to the server, expecting that they could simply cook/reheat it a little more.
Instead of acknowledging the feedback, the server became defensive and repeatedly told my dad that “this is how it is cooked” and that there was nothing wrong with it.
I tasted it myself, and it was indeed undercooked.
This was disappointing not because of a papad—mistakes happen in every restaurant—but because of how the feedback was handled. A simple “Sorry about that, we’ll replace it” would have resolved the issue immediately. Instead, my dad was made to feel as though he didn’t know what properly cooked papad should be.
2. Masala tea
This was even more disappointing. My mom drinks tea regularly and immediately noticed that the masala tea was lukewarm and did not taste freshly prepared. She politely asked the server when it had been made.
To our surprise, the server replied that it had been prepared about 30 minutes earlier and then said, essentially, that they “cannot make tea every time someone asks for it.”
That response was unacceptable to us.
If a restaurant is charging a customer for masala tea, I don’t think it’s unreasonable to expect a fresh, hot cup—or at the very least, not be spoken to dismissively for asking about it. My mom asked them to take the tea back.
What turned this from an average meal into a 1-star experience was not simply the food—it was the attitude toward customer feedback.
Food can occasionally be undercooked. Tea can accidentally be served lukewarm. Those things are easily fixable. But when customers politely point out a problem, arguing with them and trying to convince them that the food is fine instead of simply addressing the concern is poor hospitality.
Based on our experience, I personally don’t understand the 4.8 rating. The Chicken Tandoori was genuinely good, but the service and the defensive response to reasonable feedback overshadowed the positives.
Unfortunately, we left disappointed and would not return based on this experience.