Dairy Queen Grill & Chill

Reviews

• SG

  Sally Gordon

  May 11, 2026
  1.0
  I genuinely do not understand how some businesses in Redding think it’s acceptable to treat people. Today I placed an online order at the Dairy Queen on Churn Creek Rd. Nothing outrageous: chicken strips, fries, and a S’mores Blizzard. By the time I opened the food a few blocks away, the fries were soggy, the chicken was cold enough to feel refrigerated, and the Blizzard was missing the graham cracker base; the literal ingredient that makes it a S’mores Blizzard in the first place. Unfortunately, it wasn't even the first time this specific location has gotten that wrong. So I walked all the way back. I came in calm. I apologized repeatedly. I explained exactly what was wrong. Before I could even finish speaking, the employee immediately cut me off and started explaining why she wasn’t going to help me. Not because the food was fine. Not because I was rude. Simply because “too much time had passed”... meaning the amount of time it took me to walk away, realize the food was inedible, and walk all the way back. (Mind you, it's 96° degrees out today.) She said, 'yeah, no, there's nothing I can do, I'm sorry." Then came the part that really crossed the line. After I told her, “No, you’re not sorry,” because frankly her attitude made it obvious she wasn’t, she started muttering to another employee about how she’s “dealt with you guys before,” loudly enough for me to hear. As if I’m not an actual human being standing right there. As if asking for edible food I paid for puts in me some kind of nuisance category she already decided I belonged to before I even opened my mouth. And then I watched her duck behind the swinging kitchen door, lift up her phone, and start taking photos of me. Not joking. Not exaggerating. Taking pictures of me while I stood there trying to resolve a completely reasonable issue with an order I paid for. That’s humiliating. That’s hostile. And it’s unbelievably unprofessional. People in this town love to talk about “community” and “respect,” but some of y’all only believe certain people deserve either one. The way some workers around here treat anyone they perceive as poor, struggling, homeless, or in any way “less than” is ugly, obvious, and consistently hurtful every time it happens. I have never experienced this egregious type of behavior in any other city I've lived in my nearly forty years on Earth. I wasn’t asking for free food. I wasn’t screaming. I wasn’t threatening anybody. I wanted the meal I paid for to be edible, and instead I got treated like I was something to sneer at and photograph behind a door like an animal at a zoo. I don't know what the solution is... But I just felt like I had to say something. I know you can be better, Redding. I hope you can.
• SR

  Sharon Robinson

  May 4, 2026
  4.0
  Typical DQ great ice cream and some good combo deals. French fries are great.
• ND

  NAV Doberman

  Apr 1, 2026
  5.0
  They had a free cone day! Lots of people came out to get one, big line in the drive thru, lots of people inside. And DQ kept up with it all. The line went quickly, the service was very good. Kind and respectful, also very patient despite the long lines. The ice-cream cones are great, 50 extra cents to get it dipped in chocolate. 😋 The hamburgers are amazing, they were well cooked and juicy. Tasted great. Chicken sandwich is also quite tasty 👌 They did very well taking an exact order and made the correct alterations as asked for a sandwich. Asked for extra napkins and they were more then happy to grab some. Nice employees are highly appreciated. 👏
• BR

  Belinda Roloff

  Mar 19, 2026
  4.0
  The soda had a very strong mildew taste. Their soda dispensing equipment needs to be cleaned. The food was fine. Love their ice cream!
• AP

  Adam Pryde

  Mar 13, 2026
  1.0
  I got a Large Oero and Mint shake and they filled the last 1/4 of the shake with plane old vanilla. Not only ruining the color, taste, and texture. And when I asked the lady about the color, because I get the Oreo And Mint shake all the time, she strait up lied about it to my face blaming the sunlight. And then wouldn't redo it for me and just closed the window, door thingy.