Wingstop

Reviews

• MW

  Michelle Watson

  4 days ago
  2.0
  My daughter had a basketball tournament in Ladera Ranch, and afterward we decided to grab Wingstop. I Googled nearby locations, checked the reviews and ratings, and chose this location because it seemed to have the best combination of both. We arrived around 1:30 p.m. on Sunday. Immediately upon walking in, I could hear a woman sitting at a table in the indoor dining area yelling and going off on someone over the phone. At first, I didn’t pay much attention because I assumed it was an upset or disruptive customer. I placed our order, we were planning to eat thee but decided to take it to go with all that was going on. I do want to give credit where it’s due, the young gentleman who took our order was great, and our food came out perfect. I have absolutely no complaints about the service we received from him or the quality of the food. However, as we went to fill our drinks, the woman became even louder. I heard a chair move aggressively, which caught my attention. I looked back and saw her pacing up and down the aisle, going in and out of the outdoor seating area, still yelling on the phone. That’s when I realized she wasn’t a customer, she was a Wingstop employee! She is either a supervisor or manager and her name is Jen. At that point, it became clear she was speaking to another employee who had apparently called out of work. She was berating this person, saying things along the lines of how she showed up because she needs her job and has kids, and implying that the other employee must not need theirs. She continued yelling, using profanity, and carrying on this conversation loudly in front of customers without any concern for how inappropriate or uncomfortable it was. I don’t know how long the call had been going on before we arrived, but from the time we walked in until we left — roughly 15 to 20 minutes while waiting for our food this behavior continued. I recorded a short snippet because I plan to send it to corporate. I even asked the young gentleman working if she was always like this, and he shook his head yes. That response was especially concerning. As a former supervisor myself, I found the entire situation extremely unprofessional. No supervisor or manager should be publicly berating an employee for calling out, questioning them in that manner, or discussing staffing issues while yelling and using profanity in front of customers. An employee calls out, you follow company policy, document what needs to be documented, handle the staffing issue professionally, and move on. You do not spend 15–20 minutes humiliating or intimidating someone over the phone while customers and other employees are forced to listen. I could never and would never work for someone who treats their employees that way. And as a customer, I cannot support or give my business to a location where employees are treated like that. How a business treats its employees matters to me just as much as how it treats its customers. I hope someone from corporate sees this and gives her proper training because it’s clear she needs it.
• JS

  Joshua Stahl

  Jun 5, 2026
  3.0
  Orders are always incorrect and takes awhile to get your food. Fries were cold.
• MT

  Maria Verdugo Tamayo

  May 23, 2026
  5.0
  Gave me a free large soda so happy with the service,must come again
• DL

  Don Lee

  Feb 14, 2026
  3.0
  Slow service.
• EL

  Emily Lopez

  Feb 8, 2026
  1.0
  Horrible experience. The lady that answered the phone when we asked about what time our order would be ready she was beyond rude. We were simply asking would it be ready around our time we selected or an hour later like the person told us in person. Extremely unprofessional and rude! Would not recommend

Frequently Asked Questions About Wingstop