Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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I frequently stop by this McDonald’s drive-thru, but after today’s experience, I will no longer be returning to this location.
The employee at the counter taking orders and payments, whose name was CRYSTAL or KRYSTAL, was extremely rude, disrespectful, and unprofessional. I simply did not hear her clearly the first time, and instead of politely repeating herself, she responded with attitude and spoke to me in a very disrespectful manner.
To make matters worse, our payment was completely mishandled. We were charged the incorrect amount, and although we were told the issue would be refunded, we later discovered that we were charged twice.
What is even more disappointing is that management did absolutely nothing to address the employee’s behavior. There was no accountability, concern, or effort to resolve the situation professionally. It was very clear that neither the employee nor the management cared about providing proper customer service.
This location seriously needs better management and staff training. Customers deserve respect, professionalism, and accurate service — none of which were provided during this visit.
NL
nicole layla
May 1, 2026
1.0
They always forget my sauces and they always give me a regular McChicken this has happend over 5 times when I asked for a spicy chicken also gave me just a wrapper of a hamburger with no hamburger inside I called to address these issues, but nobody answered or picked up And at the window, they gave me a wrong sauce that I didn’t order and I kindly told the lady that they forgot my barbecue sauce and she had gave me attitude and she said it’s an up charge when I clearly paid for it at the speaker
PV
POMONA Virus
Apr 18, 2026
1.0
This place does not have customer service people work here are very rude you can tell they do not like their job 7 people standing around while there's a line is unacceptable
SS
Silvia
Mar 31, 2026
2.0
The tables are always dirty, there are no soda refills, and the service is terrible; you want to clean the tables yourself, but there are no napkins.
What are the opening hours of McDonald's in Pomona, CA?
McDonald's Pomona is open every day from 5:30 AM to 11:00 PM.
Does the McDonald's location at 2200 N Garey St offer drive-thru service?
Yes, this McDonald's location has a drive-thru available from 5:30 AM to 11:00 PM daily.
What delivery options are available at this McDonald's?
This McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online from this location?
You can order online through their delivery site at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on Apple and Android stores.
What payment methods are accepted at McDonald's Pomona?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is McDonald's located in Pomona?
It is located at 2200 N Garey St, Pomona, CA 91767, USA.
Are there other fast food options near this McDonald's?
Yes, nearby fast food options include Taco Bell, Juan Pollo - La Mirada, KFC, Pizza Hut, Johnny's Burgers, and Daily Donuts.
What nearby places can customers visit before or after dining at McDonald's?
Customers can visit the Galan Cultural Center or enjoy nail and skin care services at Sassy Nails Spa Skin Care.
Are there convenient stores near McDonald's for additional shopping needs?
Yes, nearby stores include Dollar General Market, Dollar Tree, and Pomona Gift Discount Center for discount shopping.
Does McDonald's Pomona have Wi-Fi and mobile ordering?
Yes, this location provides Wi-Fi, mobile ordering, mobile offers, and gift cards for customer convenience.
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