We have been frequent local visitors to this restaurant for the past 10 years or so, and the food has never disappointed us. It has always been consistently very good. Unfortunately, over our past few visits, I’ve noticed that the service and overall dining experience have really declined.
For example, the restaurant has a sign stating that the “last seating is at 7:45.” We arrived around 7:30, only to be told by a staff member that because it would likely be 7:45 by the time we were seated, they would not be able to accommodate us. This was very odd to us, as we arrived before the stated last seating time. However, another staff member came out from the counter and let the first staff member know that they could, in fact, give us a table.
I’ve also noticed that the staff seem to become very frantic once it gets around 7:30 pm even though their closing time is 8pm. They begin aggressively cleaning the restaurant, making quite a bit of noise and creating an atmosphere that feels stressful and overstimulating for diners who are still eating.
Today was the final straw for me, and the reason I decided to finally leave a review. While my family was still finishing our meal, a staff member began mopping the floor directly next to us using strong-scented cleaning products. The smell was so strong that it ruined our appetite. Shortly afterward, while I was still finishing up, the staff began clearing our table and removing items without checking whether we were done. At one point, my water was taken away while I was still intending to drink it.
Overall, it was a very stressful dining experience for my family. We came here to enjoy a meal and spend quality time together, but instead, we felt rushed and distracted by the chaos of the staff cleaning around us. It’s especially disappointing because we have been loyal customers for many years and have always really enjoyed the food. I hope the restaurant can address these service issues, because the quality of the food deserves a better overall dining experience.