Chipotle Mexican Grill

Reviews

• AM

  Alana marie

  Sep 27, 2026
  1.0
  Horrible terrible service. Where do I even start? The main girl that serves has the nastiest attitude and when ever I even walk in I get negative stares like I’m not supposed to be there which is horrible because I absolutely love chipotle and I always go to the one in Brentwood where I’m greeted with warm smiles. The rice is never salted and it’s just like most of the woman hate their job. Super rude horrible service not to mention I’m pregnant. So it’s even more disappointing to be treated so hostile and rude. I hope they pick better staff and staff members that actually don’t hate their job because it did indeed ruin my meals.
• MM

  milan_2k

  Sep 13, 2026
  1.0
  Extremely frustrating and unacceptable experience. Chipotle gave my order to someone else, and when I arrived, they handed me the wrong order. The receipt labels were extremely faded, making the name almost impossible to read. I assumed the order they handed me was mine and took it home. I should have checked, but the labels should also be clear enough for customers and staff to identify the orders properly. After realizing the mistake, I had to drive another 10 minutes back to the restaurant to return the wrong order. I explained to the staff how much time I was wasting driving back and forth because of their mistake, but they were not very apologetic. Instead, I was basically told, “I understand, that’s why we’re remaking your order.” I then get home with the remade order, only to discover that they got that wrong too. Both my food and my wife’s food were made spicy, even though neither of us ordered anything spicy. Now we’re stuck with food we didn’t order and have wasted even more time because of multiple mistakes. What makes this even more frustrating is the lack of accountability and customer service throughout the whole experience. I understand that customers may take the wrong order from the pickup shelf, but that doesn’t excuse the restaurant from having a system to properly verify orders and clearly label them. And when the restaurant makes a mistake, I expect at least a genuine apology and some understanding of the inconvenience caused. Instead, I had to make an extra trip back to the restaurant, wait for a remake, drive home again, and the remake was still wrong. Mistakes happen, but this was mistake after mistake, followed by poor customer service. Very disappointing experience and definitely not what I expect when paying for a meal.
• JJ

  Jonathan

  Sep 12, 2026
  1.0
  DO NOT ORDER ONLINE . They will make the portions very small compared to in store.
• AD

  Amber Dye

  Aug 3, 2026
  1.0
  We have ordered from here many times, and items are often missing. The most recent experience is with bad-attitude employees, and my online order was very late. The employees need extra training on customer service and workflow.
• OD

  omar diab

  Jul 29, 2026
  4.0
  Food good Service slow due to shortage of members