Sonic Drive-In

Reviews

• MM

  Michael McCourt

  3 days ago
  1.0
  Scammed by the malfunctioning kiosk. On July 11 I brought my kids and I ordered our meals ($22 and some change) at kiosk station 21 on the patio. After I swiped my card, it misreported the total as $17.56, and I declined the "is this correct?" prompt. The bellhop brought the food out and as I expected, told me the $22 total still needed to be paid. Not wanting to mess with electronic payments, I paid her $25 cash and said keep the change. Unfortunately she disposed of my receipt and I regret I did not chase her for it. It was very windy and I was more concerned about keeping food from blowing away as I passed it out to my kids. A few days later the $17.56 charge appeared on my statement. I may have paid for someone else's order in addition to mine. I called this Sonic store twice and Sonic Corporate customer service 3 times, but neither offers refunds or any way to make this right. I end up having to cancel my credit card to get rid of the charge. One employee at Sonic told me on the phone she is aware of the malfunctioning kiosk, but another told me it has always worked. I can attest it wasn't working on July 11, and it should be covered with an "out of order" sign until it gets fixed, so others don't unwittingly pay extra "donations" to Sonic.
• JM

  jim miller

  Jul 14, 2026
  5.0
  The food was great; the price, very reasonable; had our order brought to us within fifteen minutes or so; I ordered 2 American style hot dogs and a shake, my wife got a fried chicken sandwich and a shake
• RJ

  Ron Johnson

  Jul 11, 2026
  4.0
  Smash burgers were really dry like the corny chili cheese dog
• DP

  D.L. DAVIS The Poet

  Jul 10, 2026
  3.0
  The food ALWAYS tastes good! My issues are: (1) I specifically say I DO NOT want somethings on my burger. What do I get on my burger, ALL of the very things I said I dis not want. Irks my nerves. (2) I should not have to make a fuss to get groovy sauce WITH my groovy fries. I ALWAYS ask for the sauce. A LOT of the times the sauce ends up MIA, even after the order taker said "I will make sure it is in the bag." Just does not happen. Shouldn't be this hard people
• IS

  Isaac Segura

  Jun 21, 2026
  1.0
  I ordered a cheesecake shake around 8:45 PM. As I was driving home, I noticed it tasted off. The more I drank it, the more sour it became, so I had my boyfriend try it. He immediately said it tasted spoiled. We went back to the drive-thru, and you could literally smell the sour, moldy odor coming from the cup. What disappointed me most wasn’t just the spoiled shake, but the lack of customer service. There was no apology, no concern, and no accountability for serving a product that was clearly not good. As a regular customer, this experience was extremely disappointing. Moving forward, I won’t be returning. Please make sure you’re checking your products before serving them to customers. I think I will be going to the health department and filing a claim.