DA
Daniella Agras
6 days ago
Service was great and quick. Girl at the to go was friendly and welcoming
SE
Shawna Elkinton
6 days ago
Best pizza in the desert! Very nice staff and good service ☺️
SS
Susann Brown (SB)
Aug 17, 2026
The waiter was very nice and helpful. It was my first time there, I would definitely got back again. They have many different specialty pizzas to order from or you can make your own. And the sweet tea, oh my goodness its THE BEST IN TOWN!
MF
Matthew Franco
Aug 17, 2026
Absolutely — I’d keep it firm but fair, focusing on the service and the cold/undercooked pizza rather than sounding overly angry.
Review
The staff service was very unprofessional and disappointing. I ordered a large Bill’s Pizza for around $45 and arrived at 12:15 to pay. I was told it would be ready at 12:20, but we ended up waiting until around 12:35.
The employee forgot my name, then asked what pizza I ordered. She eventually told me the pizza had been put in the wrong box, even though I could see it sitting on the counter for about 15 minutes. Instead of simply handing it to me, she moved it into another box.
There was no apology or offer of anything for the long wait. By the time we got back to our hotel, the pizza was cold and didn’t seem fully cooked.
This place was recommended to me, and I was looking forward to trying it, so the experience was disappointing. I’m not sure if the staff was new or if this is normal, but based on my experience, I wouldn’t currently recommend this place.
First time (technically 2nd because we went to the wrong location) to Bill's at Palm Dessert and the service was excellent, she recommended the Comeback and Bill' Fav. It was delicious. We also got a individual pineapple one for the kiddos. Everyone loved them. Highly recommend. Will definitely come back to try the others.