El Pollo Loco

Reviews

• MB

  Martin Buseth

  May 10, 2026
  5.0
  Great place EBT friendly, good food I go here at least twice a month.
• BD

  Beatriz Diaz

  May 9, 2026
  2.0
  We stop by every Friday, because my son loves pollo loco but yesterday afternoon the young lady working the counter and window was very rude. I usually don’t leave any reviews to any place, but I really had to let it out of check We order 3 combos with 2 sides each And 2 extra sides that were the same as the sides for 1 of the combos. When we got our food I noticed the 1 sides we order were missing. I went up to the lady and asked her if I can please have the side salad and that we were missing. She then proceeded to to take look at it and give it to me and when I asked her for the ranch I requested when I was putting the order in the self ordering sister she didn’t want to give it to I just wash it off and went to our table then dumb me notice again the side corn was as well missing I went up to and try to ask a guy who was there then she goes roll her eyes and said fine I just give it to you like I was stealing. The she takes the receipt in a Rude manner and when grabbing my side she did this gesture of throwing the container hard to make sure I noticed she was annoyed by my request. And grab a lid at that point im pissed and all I did was told her I don’t a lid . She looks me dead in the ayes mad and I did too as a coworker said to her “yeah get it right is for here “ I wanted to talk to the manager but my son wanted his chicken I was not going to disturb his peace. I noticed as we were having dinner she was looking at us with a furious face very uncomfortable experience. And I get it there she could be having a bad day, but I asked nicely, I try to explain what I was missing and I requested what I had order I was not stealing from the restaurant.
• AM

  Andres Meza

  May 7, 2026
  4.0
  I wish there was a baby changing table in each restroom. There's plenty space for it on the walls. That's the only reason for the 4 stars. Everything else was great. Placed a mobile order and it came out in a timely manner.
• DF

  Danny Fuchs

  May 5, 2026
  5.0
  Annabel took special care of me today. made sure all of my modifications were set. Phenomenal service from this young lady.
• JN

  Jolie Nuno

  Apr 28, 2026
  5.0
  The service was and continues to be amazing. Sara was very helpful, and the food was fresh; my children were quite satisfied.

Frequently Asked Questions About El Pollo Loco