Brand Certified
El Pollo Loco
3.9(573 reviews)
Certified by El Pollo Loco • May 17, 2026
Business Details
18571 E Chapman Ave, Orange, CA
92869, United States
Certified by El Pollo Loco • May 17, 2026
(714) 639-6816
Certified by El Pollo Loco • May 17, 2026
https://restaurants.elpolloloco.com/ca/orange/18571-e-chapman-ave
Certified by El Pollo Loco • May 17, 2026
About
Certified by El Pollo Loco • May 17, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • May 17, 2026
Hours
Certified by El Pollo Loco • May 17, 2026
Monday10:00 AM - 11:00 PM
Tuesday10:00 AM - 11:00 PM
Wednesday10:00 AM - 11:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 11:00 PM
Reviews
3.9
573 reviews
5 stars
290
4 stars
114
3 stars
61
2 stars
37
1 star
71
- JJj jMay 4, 20262.0I love how the owner of this location is responding to people like anything is going to chance, very fun fact, it wont. My mother brought home the new spicy tenders and low and behold, when I open the box they are the regular ones. I understand that this is a minimum wage job, so it isnt super complicated at all, but are we serious right now? You hear spicy tenders and you somehow end up giving her the normal ones? This is not the first time something like this has happened either. The employees are also not the best, which has been an ongoing issue at this location, but too bad that the owner does not actually care enough to change anything. There are things that were complaints months ago, that are still ongoing. Really showing the whole world that you do in fact want change at this location. I will be reporting this store on the BBB too. Ridiculous.
- KNKD NApr 30, 20265.0The customer service at this El Pollo Loco is excellent! They friendly and courteous in getting the order station working again! The chicken are fresh and juicy. The col slaw and Spanish rich were fresh and delicious as well! I will highly recommend this place and I will come again in the near future! Keep up the great job guys!
- MPMiguel PortilloApr 18, 20261.0Workers did a good job for being busy but this review is about portions. See below.
- AHAshlee HaywoodFeb 13, 20261.0One of the worst customer service I have ever experienced at this location. The one on katella are a lot nicer and actually greet you, instead of throwing bags of food at you in the drive thru like this location.
- DPDanielle PancheriFeb 11, 20261.0I ordered just an iced tea their staffed charged me for the wrong order not once but twice - they said they refunded me but I got no refund checking two days later. My 3 dollar drink turned into nearly 25 dollars for double charging me for a tostada bowl. I live in Newport Beach so gas alone and time isn't worth it - but I will certainly never visit this location again.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Orange, CA?
El Pollo Loco in Orange, CA is open every day from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, El Pollo Loco features a drive-through and offers free Wi-Fi to customers.
Is catering available at El Pollo Loco?
Yes, El Pollo Loco provides catering services for events and gatherings.
Where is El Pollo Loco located and how can I contact them?
El Pollo Loco is located at 18571 E Chapman Ave, Orange, CA 92869. You can contact them at +1 714-639-6816 or via email at epl5355@elpolloloco.com.
How can I order food from El Pollo Loco online?
You can order online through their menu and quick order links at https://order.elpolloloco.com/menu/e-chapman-ave-hewes-st or by downloading the El Pollo Loco app.
Which nearby places can I visit for car services when I come to El Pollo Loco?
Nearby car service options include Orange Hand Car Wash for detailing and window tinting, and 911 Windshield Repair and Replacement for auto glass repairs, both conveniently close to El Pollo Loco.
Are there any nearby dessert options after your meal at El Pollo Loco?
Yes, Baskin-Robbins is nearby if you want to enjoy ice cream, bakery treats, or smoothies after dining at El Pollo Loco.
What are some nearby services for pet care around El Pollo Loco?
East Chapman Veterinary Center and Villa Animal Hospital are nearby veterinary centers, and Foothill Feed is a pet store where you can find pet supplies close to El Pollo Loco.
Brand Certified Facts from El Pollo Loco
This information is certified by El Pollo Loco and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: