Crab N' Spice - Northridge

Reviews

• HB

  hector barbosa

  3 days ago
  1.0
  Honestly I callled before I decided to dine in here , I called to ask if they can put the USA soccer game and the girl said yes we can. So when we got there we settled down and ask politely to the hostess to put the game and said yes I’ll tell them to put it because personally I can’t and I said cool thank you and when the time arrived we asked again and they said they couldn’t because it’ll change all the tvs , my understanding that’s false advertising. Why say yes and then say no when my party had already ordered food ! It sucks because if you would have been honest about the reality since the beginning we would have not arrived to dine in there . Very dishonest and I felt uncomfortable! Management and ownership need to have courage to say the truth when it comes down to customers with accommodation . Please work on being honest and not sugar coating . Really poor honesty and accountability. Food was great but service and customer service very poor !! You guys have very very very poor empathy and honesty !
• AD

  Addy Davis

  3 days ago
  1.0
  Do not waste your money here. Snow crab legs were very small. Service here was horrible I had to get up and get my own drink because server only came by once and that was to drop off my food. The crab was overcooked and meat was sticking to the shell. The shrimp was over cooked and chewy. You don’t get all you can eat with the crab you get one cluster. As shown in the picture not even a full cluster.You want good seafood boil go to kickin kasian you will get crab legs 3 times the size and more then one cluster.
• AA

  Arezo Abedi

  Sep 27, 2026
  1.0
  The food was actually good, but unfortunately the service and the way our order was handled made this a restaurant we will never return to. We were new to the restaurant, so it took us a little time to look over the menu and order. We specifically requested no pork, but our food came out with sausage in it. We sent it back, and about 20 minutes later they brought back what appeared to be the same bag of food with only some of the sausage picked out. I asked for the food to be completely remade and insisted that the original bag stay at our table so I could be sure we were actually receiving a new order. The server then asked, “Well, is it an allergy?” Why should that matter? When a customer asks for no pork, that request should be respected. Even more concerning, the exact same thing happened to the table next to us. They also received sausage after requesting otherwise, and their food appeared to be brought back after the sausage was simply picked out. We had to ask twice just to get warm rice. During the entire wait, our server never came back to check on us, offer refills, give us an update, or even apologize. Nearly an hour later, the manager finally brought out our remade food. She then wanted the original bag I had kept at the table and told me she either had to take it back or charge me for it. After waiting almost an hour because of their mistake, I asked for an extra side of sauce with the replacement food and they charged me for the sauce. When the bill came, we expected some type of adjustment considering everything that had happened. When we brought it up, the manager responded, “Of course I was going to do that.” The manager was horrible, the service was terrible The food itself was good, but the service, lack of communication, and handling of our no-pork request completely overshadowed it. This was our first visit and will absolutely be our last. Never again.
• LG

  Lucia Gutierrez

  Sep 14, 2026
  2.0
  Food was not good taste like they didn’t put all the sauces we requested because it tasted very plain. I added a lobster and it seems like I got the tiniest one, also we wanted to switch crawfish for fish ir fries cause we don’t like it. I know it says on the menu but they should accommodate for an extra fee if they wanted but they said no. So we only ate a bag of seafood boil that was tasteless and didn’t get more fries when we’re done eating them they said we had wait until we finished all the food which wasn’t going. To happen cause we didn’t like the crawfish. Best time I’ll drive to the boiling crab and wait the two hours worth the food because we ended up paying more here either way.
• J1

  Jennifer 10

  Sep 12, 2026
  1.0
  This place was a major disappointment. I really wanted to try the new location in the Valley, but unfortunately, this was one of the worst dining experiences I’ve had. Please avoid this location if you can. First of all, it took approximately 15–20 minutes just for someone to take our drink and food order. We ordered the horchata and Thai tea, and honestly, both were horrible. The horchata especially was nothing like I expected it to taste. Both drinks tasted awful and were a complete waste of money. I definitely would not recommend either one. Our server was practically nowhere to be found. At one point, I asked one of the staff members, a tall employee, if he could check on our food for us. He said he would, but from where I was sitting, it honestly did not look like he ever checked with the kitchen. What made the situation even worse was watching other tables that were seated after us receive their food before we did. We eventually had to ask the host if we could speak with a manager because we still had not received our food. When we asked for the manager, it seemed like the manager didn’t even want to speak with us and had another employee come over instead. She asked what was wrong, and of course we explained that we had been waiting for our food while three other parties who were seated after us had already received theirs. She told us she would check on our order. The frustrating part is that I was standing in an area where I could clearly see the kitchen. I literally watched her print our order and hand it to the kitchen staff. Later, she told us that she didn’t know what happened and suggested that maybe she had been on break or that another employee had possibly given our food to the wrong tables. But that explanation didn’t make much sense because I personally watched her and the tall employee handing food to the other tables. After all of that, it took approximately 30–40 minutes just to receive our first round of food. The entire experience was extremely frustrating. The customer service was poor, the communication was terrible, and the management did not seem prepared to handle the situation. The managers at this establishment seriously need additional training, and the staff needs better training as well. Mistakes happen, but it’s how a business handles those mistakes that matters, and unfortunately, this situation was handled very poorly. If I could give this location 0 stars, I absolutely would. I really wanted to like this new Valley location, but after this experience, I will not be returning.