Mastro's Ocean Club

Reviews

• LM

  Lucy Mathews

  6 days ago
  5.0
  We came for my 30th birthday and had the pleasure of dining with Lucius as our server. He made a 5 star experience a 6 star for us, he was so personable and attentive. The food is always great and the atmosphere as well.
• RA

  Robert Anaya

  6 days ago
  5.0
  Had a great time at Mastro's tonight. Our first time visiting. Service was top notch, food was amazing and our waiters took very good care of us. The views were spectacular! Definitely must return!
• AA

  Asel Anarbek

  Aug 31, 2026
  3.0
  Everything is really nice, but I would prefer a little more space between the tables. People are literally sitting shoulder to shoulder, which feels uncomfortable, especially given that this is not an inexpensive place.
• AF

  Ardy Farokhirad

  Aug 30, 2026
  5.0
  Tonight we returned to Mastro’s Ocean Club in Newport Beach, and once again, I want to express my sincere appreciation to the entire management team for the way they consistently take care of their loyal guests. We traveled back from our home in Las Vegas to visit our son, and when it came time to choose where we would have dinner, his first choice was Mastro’s Ocean Club. Over the years, I have referred many family members, friends, and colleagues to Mastro’s, and they have consistently provided the level of hospitality and quality that allows me to recommend them with complete confidence. A special thank you to Patrick and Dale, who have always taken exceptional care of my family and friends. Despite the restaurant being absolutely packed tonight, Patrick helped make sure we had a great reservation and a wonderful evening. For dinner, I ordered the 35-day-aged Kansas City strip, which was excellent, along with my longtime favorite, the creamed corn. My wife ordered the salmon. Unfortunately, her salmon was unusually dry tonight, which I consider a one-off because Mastro’s has consistently delivered excellent food throughout our many visits. What impressed me most was how the situation was handled. Our server, Michael, was one of the most genuine, attentive, and caring servers we have encountered in a long time. I would be remiss not to recognize him. He immediately communicated our concern to Rick, the acting manager that evening while Dale was enjoying some well-deserved time off, and they made sure we were taken care of. Great restaurants are not defined by never having an occasional mistake. They are defined by how they respond when one happens. Mastro’s continues to demonstrate accountability, attention to detail, and genuine hospitality. Thank you, Michael, Rick, Patrick, Dale, and the entire Mastro’s Ocean Club team for another memorable evening. We remain very happy and loyal customers and look forward to returning again.
• PS

  Patrick Salmon

  Aug 2, 2026
  1.0
  I am extremely disappointed with the treatment we received at Mastro’s Ocean Club in Newport Beach. Our reservation was for 4:30 p.m., and we arrived at approximately 4:21 p.m. Because the restaurant opens at 4:30, several parties were seated around the same time. Everyone we encountered before meeting our waitress was pleasant and professional. Unfortunately, the moment we sat down, the experience changed. Our very first interaction with the waitress immediately set an unpleasant tone. She asked whether we would like water while I was briefly looking over the drink menu. Before I could respond, she abruptly said, “I’m just asking about water right now.” The comment was unnecessary, impatient, and condescending. I had only been seated for a moment and was simply looking at the menu while listening to her question. There was no reason to speak to me in that manner. There was also a fly circling our table, so I politely asked if she could bring something to cover our bottle of water. Instead of handling a simple and reasonable request with courtesy, she appeared irritated, took her time, and made us feel as though we were inconveniencing her. We then noticed that the other tables seated around the same time received bread, while our table was completely overlooked. After sitting for more than 20 minutes without bread, I finally had to ask the water server to bring us some. When I addressed it with our waitress, her response was, “It’s baked freshly, love.” I have dined at Mastro’s many times, as well as at restaurants that are equally or more upscale. I am well aware that the bread is freshly baked. That had absolutely nothing to do with the fact that every surrounding table received bread while we sat waiting for more than 20 minutes and eventually had to ask another employee for it. Her response was dismissive and patronizing rather than apologetic or helpful. From the moment we were seated, her demeanor was rude, impatient, dismissive, and unprofessional. We were made to feel unwelcome, and the service became so uncomfortable that we decided to leave. Since the reservation was under my name and telephone number, I am also disappointed that no one from management attempted to contact me to ask why we left or to address the situation. I cannot say with certainty why we were treated differently, but as a woman of color, the experience left me questioning whether bias played a role. Regardless of the reason, no guest should be ignored, spoken down to, or made to feel that basic hospitality is too much to request—especially at a restaurant that presents itself as a luxury dining establishment. We left and went to the Costa Mesa location, where we had an amazing experience. The atmosphere was welcoming, the food was excellent, and our waiter treated us with warmth, professionalism, and respect. We were so pleased with his service that we each tipped him $100. Management at the Newport Beach location should take this complaint seriously, review the service provided at our table, and determine whether this employee represents the standards of the Mastro’s brand. Based on the repeated rudeness, lack of attentiveness, and condescending manner we experienced, significant corrective action is warranted. I will not return to the Newport Beach location. There are too many other Mastro’s locations and fine-dining restaurants where guests are treated with courtesy, professionalism, and respect.

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