Wingstop

Reviews

• TZ

  Teresha Z

  3 days ago
  1.0
  What can I say they literally messed my order of 32 dollars I went back and they argued back and forward that it was my mistake they seemed a bit drunk as well and their service is not professional at all I will not be going back for sure
• JS

  Joevon Smith

  May 7, 2026
  5.0
  Chicken was nice and hot. Fries were cold. If you’re serious about hot fries you may want to emphasize hot fries.
• AT

  Alma Tellez

  Apr 26, 2026
  1.0
  I placed an online order for pick up! I paid close to 100 for a 40 piece group pack which comes with the wings, FRIES, and veggies! I chose the option of 2 FRIES and 1 all carrots! They did not pack my FRIES! The wings were NOT well done, even though I specifically asked for extra cooking time, and they had almost no sauce! Making most of them plain! I called over 5 times with no response! So I had to go across town again for my fries. It took them over 30 minutes for them to give me the fries! - They didn’t pack my order right! - Their food was not prepared correctly (uncooked) - Customer service is Terrible! I do NOT recommend this place to anyone! The American Canyon is the better option!
• VP

  Vianey Perez

  Apr 25, 2026
  1.0
  Hello, I am writing to file a complaint regarding a delivery order I placed today at approximately 8:20 PM. Unfortunately, my experience was extremely disappointing. The order arrived incorrectly prepared, and we only realized the issue after we had already started eating part of it. Before going to the store, I attempted to call multiple times (around six calls), but no one answered. When I went to the restaurant, I explained the situation calmly. One employee initially told me they could remake the order, but I declined since I no longer wanted the food. I requested a refund instead. However, I was told that a refund was not possible. The situation became worse when the manager came out and spoke to me in a very unprofessional and disrespectful manner. He mocked me and said, “you already ate the food, how do you expect a refund?” This response was unacceptable. I am also a manager in the fast food industry, and I understand how customer service should be handled. When an order is incorrect, customers should be offered a fair resolution, including a refund when appropriate. I approached the situation calmly and respectfully, but I did not receive the same treatment. Instead of resolving the issue, I was only given a receipt and told to return the next morning to request a refund. It is not reasonable for me to have to spend additional time and money (gas) to fix a mistake that was not mine. I am requesting a full refund for my order without needing to return to the store again. I would also appreciate that this situation be reviewed to ensure better customer service in the future. Thank you for your time, and I look forward to your prompt response.
• MG

  Mia G

  Mar 20, 2026
  1.0
  This wing stop closes earlier than advertised. When I went to pick up my food around 11:40 the store was already closed even though they say they are open til 1am. This is false advertisement. Orders are still being processed. I had to file a dispute because even when I do call to get refund manager is unavailable and I don’t get a call back to discuss with them.

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