Wingstop

Reviews

• MM

  Mel

  6 days ago
  5.0
  The shop is very small, but the selection is very comprehensive!
• VN

  V Nava

  Aug 18, 2026
  1.0
  I come to the napa state hospital to visit a family member who asked me to get them Wingstop chicken wings or chicken tenders or boneless chicken and I normally don't order Wingstop. Sorry to say this was some of the worst food I've ever tasted in my life! The food was so salty with its condiments or whatever it is that they put on the chicken or boneless chicken to give it lemon pepper flavor or Louisiana rub flavor the only thing that was barely appetizing was the barbecue boneless. I come from San Jose but again I don't order Wingstop I actually go to specialty restaurant places that make the chicken wings or even boneless chicken juicy and succulent and definitely not over salted or over salty. The date is August 18th 2026 at the time that the food was ordered was around 2:00 in the afternoon because my visitation was at 2:30. The only positive thing that came out of this experience was that it only took them 15 minutes to get the food ready. Plus we also got somewhat sick from the food because of the salt or over-salted extremely over salted food and it gave us stomach aches. But even in San Jose I have heard that the wingstops over there are not that great as compared to other places that specialize in chicken wings or boneless chicken. And I normally don't give bad reviews but for the price that I paid for this type of food or fast food was just a horrible tasting experience.
• TZ

  Teresha Z

  May 17, 2026
  1.0
  What can I say they literally messed my order of 32 dollars I went back and they argued back and forward that it was my mistake they seemed a bit drunk as well and their service is not professional at all I will not be going back for sure
• JS

  Joevon Smith

  May 7, 2026
  5.0
  Chicken was nice and hot. Fries were cold. If you’re serious about hot fries you may want to emphasize hot fries.
• VP

  Vianey Perez

  Apr 25, 2026
  1.0
  Hello, I am writing to file a complaint regarding a delivery order I placed today at approximately 8:20 PM. Unfortunately, my experience was extremely disappointing. The order arrived incorrectly prepared, and we only realized the issue after we had already started eating part of it. Before going to the store, I attempted to call multiple times (around six calls), but no one answered. When I went to the restaurant, I explained the situation calmly. One employee initially told me they could remake the order, but I declined since I no longer wanted the food. I requested a refund instead. However, I was told that a refund was not possible. The situation became worse when the manager came out and spoke to me in a very unprofessional and disrespectful manner. He mocked me and said, “you already ate the food, how do you expect a refund?” This response was unacceptable. I am also a manager in the fast food industry, and I understand how customer service should be handled. When an order is incorrect, customers should be offered a fair resolution, including a refund when appropriate. I approached the situation calmly and respectfully, but I did not receive the same treatment. Instead of resolving the issue, I was only given a receipt and told to return the next morning to request a refund. It is not reasonable for me to have to spend additional time and money (gas) to fix a mistake that was not mine. I am requesting a full refund for my order without needing to return to the store again. I would also appreciate that this situation be reviewed to ensure better customer service in the future. Thank you for your time, and I look forward to your prompt response.

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