Pizza Factory

Reviews

• LG

  Lee Garrett

  Jul 1, 2026
  1.0
  I don't usually leave reviews because I understand everyone has off days, and unless an experience is exceptionally good or exceptionally bad, I prefer not to. Unfortunately, this was one of those bad experiences. I first tried calling to place an order because I was having trouble with the online ordering system. The employee who answered the phone was incredibly rude, lacked basic customer service skills, and even hung up on me. After trying to call back twice without success, I decided to drive to the restaurant instead. When I arrived, the restaurant wasn't busy, but Jaden (I am pretty sure I that's her name) seemed irritated and acted as though helping customers was an inconvenience. The interaction was unpleasant from start to finish. To make matters worse, when I got home, the pizza was soggy and disappointing. After the poor customer service and the quality of the food, the entire experience was frustrating. I ate here about a year ago and had a good experience, which is why I came back. Sadly, this visit completely changed my opinion. Customer service is just as important as the food, and because of this experience, I won't be returning.
• LC

  L Calendar

  Mar 27, 2026
  3.0
  Great service but below average pizza. The crust was limp and floppy. Breadsticks were good but we came for the pizza.
• MS

  Matthew Spurgin (sc_gmail)

  Mar 31, 2025
  1.0
  I had 2 bites of my bacon and pepperoni and had an allergic reaction. Ive been eating bacon and pepperoni all my life. Their pizza kitchen is certainly to die for.
• WP

  Will Peargin

  Jan 19, 2024
  1.0
  so this is a delivery and take out only facility.. not sure why reading eat in house.... i used to patronize this facility roughly 2 to 4 times a month. however after a 4th disappointing order (granted its been more spaced out due to prior experiences) i wont return. a large pie with sausage and pepperoni that less than 3 of each per slice is disappointing. it was much better even 6 months ago. someone in store verified new ownership and more portion control has gone into place. did not specify the date but for sure over the last 8-10 months has gone way down hill. WHICH BLOWS. Pizza factory is a child hood memory. the employees are great!