Eighty-Eight Sushi & Ramen

Reviews

• VJ

  Victoria Judge

  1 day ago
  5.0
  BEST for catering and service!! Great for group orders (we had our 175-person office lunch with them - flawless) and smaller orders.
• YL

  Yi Liu

  3 days ago
  1.0
  I had an otherwise good experience here, which is why this interaction stood out. While waiting for the payment terminal to become available, I casually asked how the rewards program identifies customers operationally, such as whether it uses a phone number, app, or card. Someone who appeared to be the owner began explaining the rewards program, but never actually answered the question I was asking. The explanation focused on points and rewards menus rather than how customers are identified. I clarified that I only wanted to understand how the system knows who I am, but the explanation restarted instead. What made this difficult was that I was effectively stuck in the interaction while waiting to pay, so there was no natural way to leave the conversation. I later inferred from subsequent interactions that the actual process is simply verbally providing a phone number for staff to enter manually. The interaction ended up overshadowing what had otherwise been a positive visit for me.
• MK

  Minki Kim

  5 days ago
  3.0
  The food was good, but the service was poor. I came in with a group so we got charged a mandatory 20% gratuity, but our food took almost an entire hour to arrive. I wouldn't mind if the service was timely and professional, but poor service along with a mandatory unadjustable gratuity charge is too much.
• AL

  Andy Liu

  May 10, 2026
  1.0
  [Disappointing first visit — dismissive service, poor communication, and an unnecessarily humiliating lunch experience] This was my first time visiting Eighty-Eight Sushi & Ramen, and I had planned to dine in for lunch. Unfortunately, the service experience was extremely disappointing. From the moment I walked in, I did not feel welcomed. I had to proactively ask to be seated, ask for a menu, and ask for water. When I had basic questions about the lunch bento items, the server repeatedly told me to “read the menu” instead of answering. I understand menus exist for a reason, but hospitality also matters. A customer may be in a rush, may have difficulty reading small print, may have forgotten glasses, may be tired, or may simply need clarification. Repeatedly telling a customer to read the menu is not service. The most frustrating part was that the server gave me inaccurate information. I asked whether the lunch bento came with vegetables, and he told me it did not. He said that if I wanted vegetables, I would need to swap my shrimp tempura side for salad. After being told several times to read the menu more carefully, I noticed the smaller text under the bento section stated that it included steamed vegetables. When I tried to clarify this inconsistency, he interrupted me, implied I had not read carefully, said I needed more time, and walked away saying he was busy and had no time for me. This caused unnecessary delay. I arrived around 11:45 a.m. and had a 12:30 p.m. Zoom meeting, even though I live only about five minutes away. Because of the repeated “read the menu” responses, the incorrect explanation, and the lack of basic assistance, it was already past noon before the order was properly settled. In the end, I was correct: the bento did include vegetables, and I did not need to give up the shrimp tempura. The wait after that was also unacceptable. Other customers who arrived before me and after me received their food while I still had not even received my miso soup. By around 12:20 p.m., I had to ask multiple times to change my dine-in order to takeout because I could not understand why even a pre-made miso soup had still not arrived after such a long wait. After I explained why I needed to change the order to takeout, their defense was that they had large takeout or catering orders. I understand that large orders may happen, and I believe that may have been true. But it still felt dismissive, because customers before me and after me were getting their food while I was left waiting with no clear update, no apology, and no meaningful effort to fix the situation. What made the experience feel even worse was how they handled my request once they finally “agreed” to change the order to takeout. The first thing the server said was not that the food would be ready soon, not an apology for the delay, and not even a simple “sorry.” He immediately asked me to pay. At that point, they still did not appear to have started preparing my food, while other customers continued to come and go with their orders. I had to repeatedly check and rush them. When the food was finally ready, it was already close to 12:30 p.m., and I had to race home under the sun in nearly 80-degree weather for my meeting. The whole experience made me feel singled out, judged, and treated as if I was the problem for simply asking normal menu questions and then requesting takeout after an unreasonable delay. This was a $22–$25 bento box lunch, not a cheap quick meal. At that price point, basic courtesy, clear communication, accurate menu knowledge, and reasonable service should be expected. The food itself may be acceptable, but the service experience left a very negative impression. A restaurant should not make customers feel dismissed, judged, or like they have to beg to be served.
• PP

  Praveen Prasad

  May 2, 2026
  5.0
  Excellent Nigiri combo. Fish tasted really fresh. Small hole in the wall place with good food and friendly people. My coworker got one of those specialty Sushi dishes which he let me try and it was terrific.

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