Brand Certified
El Pollo Loco
3.7(823 reviews)
Certified by El Pollo Loco • Oct 04, 2026
Business Details
12821 Moreno Beach Dr, Moreno Valley, CA
92555, United States
Certified by El Pollo Loco • Oct 04, 2026
(951) 242-3899
Certified by El Pollo Loco • Oct 04, 2026
https://restaurants.elpolloloco.com/ca/moreno-valley/12821-moreno-beach-dr
Certified by El Pollo Loco • Oct 04, 2026
About
Certified by El Pollo Loco • Oct 04, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Moreno Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiAvailable
Location
Certified by El Pollo Loco • Oct 04, 2026
Hours
Certified by El Pollo Loco • Oct 04, 2026
Monday10:00 AM - 11:00 PM
Tuesday10:00 AM - 11:00 PM
Wednesday10:00 AM - 11:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 11:00 PM
Reviews
3.7
823 reviews
5 stars
369
4 stars
166
3 stars
96
2 stars
52
1 star
140
- YLyesi lopez3 days ago3.0Is it just me or have the queso cups become really small? 🤔
- JJjeffcp1Sep 22, 20261.0Lady that took our order had zero manners.
- SBSuyapa BarreraSep 22, 20261.0The two managers Emma and the other manager Lille are bote very un profesional and rude bots have very bad costumbre service and are rife to all the employes
- JAJimmy AldanaSep 11, 20264.0Chicken is always fresh and very tastefully prepared, enjoy the tacos and bowls.
- PSPiOnas SabbathAug 3, 20262.0I feel compelled to share my experience because this has become a recurring issue at this location. Unfortunately, I consistently encounter poor customer service, and it seems to stem from the management or leadership, as the attitudes of some employees are noticeably unwelcoming. During my most recent visit, I was given an unusually small piece of chicken, and my order was missing the tortillas I had paid for. I had to drive back to the restaurant to pick them up, even though I was on my way to work for a 12-hour shift. Instead of receiving an apology for the inconvenience, the employee who appeared to be a manager responded with a rude attitude and handed me my tortillas in an unprofessional manner. I want to acknowledge that the first employee who greeted me and initially gave me my order was kind and courteous. My concern is specifically with the second employee, whose demeanor reflected very poor customer service. Because this has happened on multiple visits, I believe your management team should consider additional customer service training. I often tell myself I won’t return, but after giving the restaurant another chance, I continue to leave disappointed. I hope this feedback is taken seriously so future customers have a better experience. While I can’t say for certain why I was treated this way, the repeated negative interactions have left me feeling unwelcome, and I hope the company will look into these concerns.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Moreno Valley?
El Pollo Loco in Moreno Valley is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Moreno Valley offer delivery services?
Yes, El Pollo Loco offers delivery services at this location.
Can I order food from El Pollo Loco Moreno Valley online?
Yes, you can order online through their official order URL at https://order.elpolloloco.com/menu/moreno-beach-dr-cottonwood-ave.
What types of payment does El Pollo Loco in Moreno Valley accept?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco Moreno Valley have any special features?
Yes, this location offers late night food, delivery, catering services, drive-thru, and free Wi-Fi.
How can I contact El Pollo Loco Moreno Valley for inquiries or catering?
You can reach them by phone at +1 951-242-3899 or email at epl6023@elpolloloco.com.
What nearby restaurants can I visit around El Pollo Loco in Moreno Valley?
Nearby dining options include Pizza Hut, Wingstop, Ono Hawaiian BBQ, Wendy's, Del Taco, and Starbucks.
Are there any convenient cafes near El Pollo Loco for grabbing coffee?
Yes, there are Starbucks and Juice It Up nearby where you can enjoy coffee and smoothies.
Which stores near El Pollo Loco offer mobile phone and electronics services?
You can visit the AT&T Store, Victra — Verizon Authorized Retailer, and Verizon nearby for mobile phone and electronics needs.
Are there any entertainment or shopping spots near El Pollo Loco in Moreno Valley?
Yes, there is Moreno Valley Plaza - GameStop for video games and arcade fun, plus PaylessShoeSource and Taylor Made Fashions for shopping.
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