Chipotle Mexican Grill

Reviews

• JG

  jas g.

  2 days ago
  1.0
  i tried being kind but unfortunately, the young lady at the front counter really ruined the entire situation. she was wearing glasses and wouldn’t give me her name. this was supposed to be a 5 star review for india, she was really kind and my order seemed correct! she hooked it up with the sides i had asked for and even told me to have a good day! when i arrived home, my items weren’t packaged properly which caused the bag to tear and caused my items to fall over my back seat and floor. i tried calling the store, no answer. my roommate who had placed the order tried calling as well, no answer. i decided to drive back to the store, which is honestly tough for me because in situations like these i don’t like to upset the workers, as someone who works in food service as well, i know how it is. i arrive to the store, explain the situation to the girl who was working the front counter. she was also there when i had picked up my order the first time. i was extremely kind, like i said i work in food service so i know how it is. i was extremely kind and didn’t come off angry or frustrated, because i know mistakes happen and everyone is human. but there was no no apologies, no acknowledgment of the situation, she was literally just saying “uhhhhh” and looking around. india was still there and let her know what to do next, to which she didn’t explain the steps to me. she went ahead and remade packed my order, we got the items and i went to my car. i went and checked through the bag just to make sure everything was correct, and the items were still packaged improperly. one of the vinaigrettes popped open and spilled all over the bag, so i had my husband go and ask for another bag and another vinaigrette. she was rude, and questioned my husband. i really didn’t want to leave this review, honestly i hate situations like these but this was handled so poorly, and there wasn’t a manager on shift i was able to speak too. please do better!
• IH

  Izabella Hurtado

  Jul 18, 2026
  1.0
  If I could give it a 0 I would. I have never been this disgusted in my life. I don’t know who cooked the Barbacoa yesterday night at 9pm but the amount of hair that I found in my food is disgusting especially after I had already finished a good amount of it. They didn’t have any Barbacoa meat in the front so they took my bowl to the back. I’m assuming it was just cooked so good luck to everyone else who got the same meat as I did. Not only did I find hair once ( which is MORE than enough reason to get disgusted) but mixing the food around I found more pieces. To top it all off I called twice and the call was ringing for maybe 15 minutes. Do better, I’m never coming again and won’t recommend it. Here’s a photo.
• IM

  Isaac Martinez

  Jul 16, 2026
  5.0
  The team and I came to this new location and were certainly impressed. I’m surprised they have 3.5 resting - Bella and the her crew really helped us out. Very welcoming, hospital and knowledgeable about allergy conditions. No stone unturned in there service - they were generous with the portion sizes unlike other locations. Certainly one of the better chipotle’s to go to.
• EL

  Eric L

  Jul 8, 2026
  1.0
  2 orders in a row that were a burrito bowl soup leaked threw the bag on to my car seat and just made a giant mess Never had this problem at the other Chipotle
• SS

  Shawn Sandoval

  Jul 3, 2026
  1.0
  there's nothing but teen kids working at this location and to top it off the owner Penny pinches on the air conditioner. Ihave never been to A chipotle as hot as the Moreno beach location. every other location that I've been to the chipotle has exceptional air conditioner the location on MorenoBeach feels like a sweat shop. I feel bad for the workers. That's why I hardly go to this location.