Founded in 2015, NaiSnow introduced its signature "Tea + Fresh Bakery" concept, bringing handcrafted tea beverages and freshly baked pastries together in one modern destination. We believe great tea is best enjoyed alongside fresh bakery, creating moments that bring people together every day. By combining premium tea, fresh ingredients, and artisan baking, we craft fruit teas, milk teas, matcha creations, Daily Green favorites, signature egg tarts, cream horns, and other bakery specialties made fresh throughout the day. Every drink and every pastry reflects our commitment to quality, freshness, and a modern tea experience.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.