Disabled customers, avoid this location, especially for delivery!
Background: I am a disabled customer, visiting for an event. I do not have a car and cannot walk to the McDonalds. I also, due to swallowing issues, require a drink with my food or else I *will* get food stuck and could have to go to the hospital.
Well, this McDonalds, despite getting the drink tray ready in my bag, forgot the drink on my delivery order. Also, technically, they didn't mix my McFlurry and just treated it as toppings on ice cream, but I didn't care about that.
I called them up and after the 15th ring they finally answered (likely because they realized I wasn't going to give up). I'll admit, I was a little snarky as I asked when they'd be delivering the drink that was supposed to be part of my order. The McDonalds manager I was spoke with refused to do anything about the issue, not even an apology, unless I came in, as a disabled customer, who literally cannot come in (as I'd already told him three times prior).
If he had apologized and said something like, "I'm so sorry this happened. Unfortunately, I cannot make a change on my end, but you can request a refund via UberEats that we'd fully support..." That would have been fine. But instead he was dismissive, and didn't care that my food would likely go to waste without the drink I need to be able to eat.