Wingstop

Reviews

• LM

  Lyla Manu

  Sep 26, 2026
  1.0
  IF I COULD RATE THIS PLACE A ZERO I WOULD! After waiting over an hour after staff advised our order would be out in 15min my family & I waited patiently. 30 minutes, 45 minutes, now over an hour the screen says our order was ready. After waiting over an hour the Store Manager nonchalantly ignored us as customers as we asked for a refund. I read the policy online, and noticed on the receipt they weren't opposed to refunds. The manager claimed my orders "ready" but it sat on the counter 15 minutes over the hour plus wait time. I asked for the policy, the store manager proceeded to walk in the back for another 10 minutes. Then he comes to the front and slaps a blank receipt on the counter insulting me claiming it'd be "theft" to give me a refund & also claimed that he didn't have time lying about printing the policy. He claimed that it would be "a couple of hundreds of pages". Staff prepping our order were throwing stuff in our food laughing towards my family & I. When I addressed the uncomfortable feeling we’ve experienced with the ice being refilled that worker walked out and sped off in his car… Law enforcement had to get involved because the store manager said he couldn't help me until "a few hours later" after he helps crew members. The situation could've been resolved over a simple refund, but instead gave me terrible anxiety. We also had no drinks until later with no ice, the staff member came to refill the machine slamming the buckets over the machine causing pieces of the machine to break & making my family uncomfortable. Our order became ready after the whole discrepancy. Almost two hours later, law enforcement had to speak to the store manager to receive the refund in 5 minutes... AVOID THIS PLACE AT ALL COSTS. Not to mention the place was filthy.
• AT

  A TV

  Sep 3, 2026
  1.0
  I’ve ordered many time through the Wingstop app whether I do pick up or delivery expect to wait for your order to be ready. On the app it will indicate “bagging up your order : WAITING ON DRIVER” guess what !! The DRIVER WILL BE OUTSIDE WAITING FOR YOUR FOOD FOR 30+ min 😣 Today they even got my order wrong; I ordered chicken tenders and received boneless wings instead. (see pictures) We spend $50-$70 just to eventually get my food 30min after my “expected delivery time “ Not a one time thing; I’ve seen it happen consistently. I have even called and a gentleman will say 2more min for your order to be ready just to find myself waiting some more
• JJ

  Jared

  Aug 24, 2026
  5.0
  Me and my girlfriend came in right before closing and we’re worried but Austin was very helpful and he helped us navigate the new rewards app. He made us want to come back soon!
• NL

  Nayeli Laly

  Aug 24, 2026
  5.0
  I love this wingstop Austin is super friendly and made sure our order was accurate. I will definitely be visiting this location more often and making it my go to wingstop because of his customer service.
• RM

  Ryan Mead

  Aug 21, 2026
  1.0
  Wingstop is famous for terrible service but this location is easily the worst of any of the couple dozen I’ve ordered from in the last decade. Orders are ALWAYS at least 30-45 minutes late, no matter the time of day, no matter how busy they are. I’ve been standing inside this location for 15 minutes for an order that was supposed to be done 10 minutes before I ever even got here. There were 4 other ppl in here waiting for online orders. The board says that all of them are “ready” but none of them actually are. It took 10 minutes for an employee to even acknowledge me or verify they didn’t have the order sitting on a shelf in the back. I already know before I get my order that something about it is probably going to be wrong or missing. Just watched an employee cough all over the register. Didn’t cover his mouth or anything. This place is cheeks. Order at literally any other Wingstop location. Or go to Bdubs down the street. EDIT after I got home and ate: took 33 minutes to actually receive my food. I placed my order at 8:45pm for a 9:45pm pick up time. I didn't walk out the door with my food until 10:18pm. Maybe that doesn't seem like a big deal, but my wife and newborn baby were sitting in the car waiting. I had places to be. People, in general, can't just wait an extra half an hour when they have families to feed, blood sugar to manage, time restraints to get to work or meetings. It is inconvenient at best and disrespectful at worst to promise a delivery time and miss it with enough time to watch a full episode of Family Guy with commercials. While I was waiting, 3 ppl working in the back clocked out with huge to-go bags so I'm guessing the reason why my order took so long is because they were cooking for themselves first. More power to you guys but I wanna go home too lmao. I ordered 10 regular hot, 10 lemon pepper, 10 mild, and a regular fry. Got more than 10 of each flavor, the fries were slightly underfilled, and they gave me an extra ranch and extra honey mustard more than I ordered. The negative review is going to stay because I'm sick of giving this place another chance every six months just to wait so long I might as well have gone home and doordashed something else. I see the bot reply from Wingstop corporate below and I don't care. Not gonna do anything about it. But if this review loses Wingstop 2 or 3 orders, averaging maybe $50 each, $150 total loss? That means more to me than whatever stupid $10 coupon I would probably get in my email just to wait another 34 extra minutes.

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