Chipotle Mexican Grill

Reviews

• KR

  Kaylee Rankin

  Jun 8, 2026
  1.0
  While chipotle is always delicious, this location is the worst I’ve ever been to. I come to this one often unfortunately because it’s right by my job. The minimum I’ve waited here is 5 minutes. Normally it’s 10-15 or more. Today I walked in at 6:03 and I was the second person in line, I now have my food and it is 6:19. The employees have no sense of urgency at all. To wash their hands or to make and cut the things that they’re out of. There is also a girl that works on the grill here that treats the other employees badly and is always standing there talking. Horrible experience every single time with this location. Hopefully someone talks to someone higher up about this location because I know others have the exact same experience.
• MR

  Melissa Reed

  Jun 4, 2026
  1.0
  I am extremely disappointed with the customer service my father received at the Chipotle location on Haun Road in Menifee, CA. This incident occurred on June 4, 2026, at approximately 5:50 PM. My father visited this location and requested that no rice be included in his order. The employee preparing the food, whom I believe was named Dylan (possibly Matt), responded in an unprofessional and disrespectful manner. Instead of simply assisting him, the employee repeatedly and loudly called out questions in a sarcastic tone, such as, "What do you want? You want beans?" loud enough for other customers to hear. My father has health issues and was already not feeling well. Being spoken to in this manner was embarrassing, humiliating, and completely unnecessary. No customer should feel singled out or mocked while placing an order. The cashier, Eliana, was present and witnessed the interaction. What makes this even more frustrating is that I later contacted the store and spoke with the General Manager, Kylie. The response I received was disappointing, as it seemed there was little acknowledgment of the seriousness of the situation. I attempted to call back afterward, but no one answered the phone. This experience reflects very poorly on the store's customer service standards. Customers should be treated with respect, especially when they are simply requesting modifications to their meal. Based on this interaction, it appears there is a lack of professionalism, accountability, and proper customer care at this location. I would appreciate for management to review any available security footage, speak with the employees involved, and investigate this incident. Given the embarrassment and poor customer service my father experienced, I believe a refund or meal credit would be an appropriate resolution and gesture of goodwill. My family has supported Chipotle for years, and this experience was extremely disappointing. I hope Chipotle takes this complaint seriously and takes the necessary steps to ensure customers are treated respectfully moving forward.
• KR

  Kasandra Rojas

  Jun 2, 2026
  1.0
  Disgusting the food was horribly laid out with the trash being nearby. One of the guys was throwing away trash while also being close to the food that was just on the counter. They were out of majority of the food and didn’t want to make more since they were closing (the location closes at 11 it was 9:30pm when we went) The guys there seemed more concerned on chit chatting than actually helping us. We just ended up leaving after seeing everything in poor condition.
• AZ

  Alan Zhang

  May 27, 2026
  5.0
  Big shout out to the young fellas working May 27 at 3:15pm. Very professional and very fast.
• AB

  Alyssa Behdnd

  May 18, 2026
  1.0
  I usually go to another chipotle but i was around the area today and as soon as i went in it looked like they are short staffed the lady at the register was a bit rude maybe it was just her way of wording things but my main complain was that if i’m going to pay $15 for a bowl i would hope the would put more food on my plate i did a pick up order so i didn’t see them make my food but when i opened up my bowl it looked like a little less than half of the bowl im very upset because for the price im paying it wasn’t the correct serving

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