SK
Stephanie Kearns
Dec 6, 2025
I love the Vito from JJs. Today I ordered one online, and to my disappointment discovered it had mayonnaise on it. I had not requested mayonnaise, nor any "other condiment, including the standard listed of oil and vinegar. I took the sandwich back and explained to the server that I did not want mayonnaise. He, and another worker, told me that mayonnaise was standard on the sandwich, and that I had specified "no sauce" which meant the oil and vinegar. Not happy, I left. I reviewed my order on the phone, and there was nothing in the description about mayonnaise on the sandwich. I went back in again and told the workers this, and they STILL insisted it was my fault, and that I had not selected things correctly. One offered to show me how to do the order on the app. I didn't need instruction. I needed a sandwich w/o mayonnaise. Finally they decided to just remake the sandwich, then threw it up on the counter, no bag, and i was on my way. Isn't the customer always right? Why did I have to explain myself for over 5 minutes to these SERVERS?????