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McDonald's

3.4
(2,138 reviews)

Business Details

11800 Wilmington Ave, Los Angeles, CA
90059, United States
(323) 564-3448
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11800 Wilmington Ave, Los Angeles, CA
90059, United States

Hours

Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday6:00 AM - 9:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 11800 Wilmington Ave in Los Angeles, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,138 reviews
5 stars
854
4 stars
330
3 stars
276
2 stars
178
1 star
500
  • CM
    Cash Money
    Jul 31, 2026
    2.0
    Greetings, I would like to file a formal complaint regarding an employee who I believe is named Diamond. She is a big woman with red hair who was working the front counter at approximately 10:45 a.m. today. During my visit, She had very unprofessional customer service. She frequently spoke over customers, appeared impatient, and repeatedly directed nearly everyone to use the self-service kiosks instead of assisting them at the register. Unfortunately, the kiosks were not functioning properly. Several customers were unable to receive receipts, and some menu items were either difficult to locate or unavailable on the kiosk. This created frustration and delays for customers. Rather than helping calmly, the employee appeared increasingly irritated. I witnessed her abruptly taking receipts from customers' hands, and I also observed her interacting with an elderly gentleman who was genuinely struggling to use the kiosk. As he attempted to explain that he was having difficulty, she repeatedly interrupted him by telling him what to do instead of listening to his concerns. He politely asked for assistance, but her attitude came across as impatient and discourteous. I believe this situation reflects it's time for additional customer service training and better staffing during busy hours. I recommend having at least two employees assigned to the front counter during rush hours, along with a third employee dedicated to assisting customers with the kiosks, particularly elderly guests or those who are unfamiliar with the technology. I also encourage management to remind employees that professionalism, patience, and courtesy are essential parts of providing good customer service. If an employee is feeling overwhelmed or unable to treat customers respectfully, they should communicate with management so the issue can be addressed appropriately. Thank you for taking the time to review my concerns. I hope this feedback helps improve the customer experience at this location.
  • JG
    Jose Garcia
    Jul 21, 2026
    5.0
    Always fresh
  • BL
    Brian Lewis
    Jul 20, 2026
    3.0
    It's okay for a franchise restaurant
  • EF
    Eduardo Figueroa
    Jul 17, 2026
    1.0
    Algunas personas en este local consumen drogas descaradamente frente a los clientes, incluso frente a niños, se sientan en las mesas a preparar cigarrillos de marihuana, el espacio se impregna del fuerte olor, mezclandose con la comida. Los miembros de seguridad del local se hacen de la vista gorda, como que no ven nada. Le avisé a un empleado sobre eso y ella me dijo que lo sabia, pero no hizo nada en llamar a seguridad. Las mesas se mantienen sucias.
  • SP
    Samuel Perez
    Jul 17, 2026
    5.0
    Oh, Kenneth Hahn spot yes kinda rowdy but busy location no EBT but convenient location because near hospital transit railway and shopping center is where it's at

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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